Peachy Pup Co review for Route Protection and Tracking
Feb. 3, 2021
Terrible app. I have barely had this app for a month and it is terrible. I received several emails to update my billing (which does not even make sense as there have been NO changes with my billing), I try to login in to see what the issue is and I get an error stating there is no account associated with my email. HUH? HOW? I went through my list of emails and nothing. I send in a support request (mind you, it took 5 days to get any sort of response from customer support) and they say the only email they have on file is THE ONE I HAD TYPED IN 5 TIMES. Absolutely ridiculous and frustrating and now I have tons of orders with no package coverage because of this terrible app.
Hi there, Thanks so much for your candid feedback. We're always looking to improve our merchant experience, so we greatly appreciate you relaying this info over to us. We're so sorry for any confusion caused, but we're glad it appears we were able to sort out your login issues. To ensure your billing questions were resolved as well, we had a merchant support specialist follow-up via email this morning. We took a look into your support requests, and we're showing your messages were addressed within 24-48 business hours. At Route, we strive to respond to requests within 24-48 business hours of receipt, and we're so sorry for any initial misunderstandings regarding response times. Lastly, it appears the login troubles were due to an incorrect email address being initially saved onto your account that our team has since fixed. Again, our sincerest apologies for any frustrations experienced, but we're happy to hear our team was able to work through the snags with you. If you continue to run into any billing, login, or Route-related questions, please feel free to reach out to us at: [email protected] and we'll be more than happy to assist. All the best, Jordan, Customer Service
Shipping Insurance & Immersive Order Tracking | Route App