needed. review for Route: Post‑Purchase Platform
April 28, 2021
Updating our review-unfortunately Route has had major bugs and customer service issues of late, and we are de-activating. The slow response times, denials for arbitrary reasons, and billing issues (double billing us multiple times) is worsening our customer service experience, not enhancing it. (ORIGINAL REVIEW: We had some initial bugs implementing Route, but customer support and partnerships teams have been very amenable to my suggestions for improvement, and finding creative solutions that fit our brand ethos and website user experience. We pay for full coverage so it's a little pricey. I will say that the customer paying for Route at checkout was problematic from the start, which is why we went with full service. )
Hi there, Thank you for your positive review! We're so pleased that our implementation, support, and partnership teams were able to work with you on solutions and features that best fit your brand and user experience. We likewise feel very lucky to be partnering with you, and we are glad that the full coverage option is bringing peace of mind to both you and your customers. Should you run into any future snags with your current Route setup, feel free to reach out to us at [email protected]. We would be more than happy to support and accommodate however possible! Hope you are staying safe and healthy, Jordan, Customer Service
Shipping Insurance & Immersive Order Tracking | Route App