United Apparel Liquidators review for Route Protection and Tracking

Hi there, Thank you so much for taking the time to give us your honest feedback! We are always looking to improve our practices and procedures, and I am so sorry that our claim process was not meeting your expectations. Due to a recent automation and implementation update to our system - Resolve via Platform (RVP) - replacement orders and refunds are now solved at the click of a button via Shopify, and credited weekly back to your Route bill. We have found that another great benefit of RVP is that it has allowed us to deliver on our promised 24-48 hour response time. For more details on how RVP affects your billing, please read more here: https://help.route.com/hc/en-us/articles/360055934194-Route-Order-Issues-Resolution-Resolve-via-Platform- Our Support team works to ensure that your customers will be assisted with ease, all with the necessary information to quickly find a resolution that will work best for them, and still following close within Route’s policies. We are more than happy to help you find alternatives, and are always here to explore different approaches that may work best with your own processes–as we value your partnership and your time! If you would like to continue using Route, please feel free to contact us at [email protected] and we'll do everything we can to help. For any future questions - claim follow-up, RVP billing concerns, or full-coverage inquiries - please feel free to reach out to [email protected]. Thank you, Leea, Route Support Team