The Christmas Light Emporium review for Route Protection and Tracking
March 18, 2021
Great service. Adoption rate among customers has been very low. But we love the service so much we are considering changing our model so that we pay for route coverage on all orders rather than leaving that decision up to our customers. The integration with Shopify is great. Looks professional and i believe is easy for customers to use. The Route triggered post sale communication with customers is perfect and on point re: letting them know how to use the Route coverage/file a claim.
Good morning, Thanks for your wonderful review! We are so happy to hear that you've loved the service so much that you're considering moving to our full-coverage model. We are also glad that the seamless Shopify integration, professional aesthetic, peace of mind, and thorough communication Route brings have all benefited you, your business, and your customers. We feel so lucky to partner with you and protect your products. Should you run into any future questions, please reach out to us at https://help.route.com/hc/en-us and we'll be happy to help. Hope you're having a great week, Jordan, Customer Service
Shipping Insurance & Immersive Order Tracking | Route App