Bona Fide Flower review for Route Protection and Tracking

1 / 5

May 6, 2021

Are you guys still functioning? I have not gotten any response in 2 weeks. I am also looking at my dashboard and we have issues from December that have not been taking care of. Assist me that would be really appreciated

Using app

3 days

Total reviews

2

Average rating

3.0

Developer Reply

Hi there, Thank you for relaying your experience to us. We are so sorry to hear you’ve had trouble contacting our team and using your Dashboard. We’d love to do everything we can to support you. It appears we’re not showing any correspondences from the email we have for you on file. Our sincerest apologies if there was any confusion caused regarding the best points of contact for support. We have reached out directly to the email address on file, so feel free to respond back on that thread or reach out to us directly at: [email protected]. Additionally, while we experienced some delays in responses a few weeks ago due to a backlog of issues filed, our response times have since returned to our usual 24-48 business hours. Again, if you are still running into any Dashboard questions, or have any other questions or concerns, please respond to our email or contact us at [email protected]. We’ve notified our team to be on the lookout for future messages from your team so we can get you taken care of as soon as possible. All the best, Jordan, Customer Service

Route Protection and Tracking for Shopify
Route Protection and Tracking
4.0 star
416 reviews

Shipping Insurance & Immersive Order Tracking | Route App

Developer
Shopify App Store