YoRo Naturals review for Route: Post‑Purchase Platform
Aug. 25, 2021
We removed it because it was difficult for our customers to get in contact with their customer service and then they only offer refunds up to 15 days after an order is delivered. In the end it caused us more issues in customer service than before. Their setup on the site was pretty good and they helped us customize it, so giving them 2 stars instead of 1.
Hi there, Thank you for bringing this to our attention. We're sorry your customers were having a difficult time reaching out to us. Order issues for packages marked "delivered" yet not received are considered by Route as stolen and must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises. For further information on Route's policies, you can look here: https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies I apologize for any inconveniences this may have caused. We pride ourselves on offering world-class customer service. You can contact us at [email protected] and we'd love to help any way we can! Have a great day! Bianca, Customer Service
Shipping Insurance & Immersive Order Tracking | Route App