Artist Couture review for Route Protection and Tracking

1 / 5

Sept. 23, 2021

its impossible to get someone on the phone even if you are a merchant. Customers are not able to file claims! What is the point of this service?

Using app

About 2 years

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, Thank you for bringing this to our attention. I am sorry for any trouble your customers are having filing issues. We do see the last time an issue was filed was 9/27/21. We would be happy to guide any of your customers who are having trouble submitting an issue, and currently, we only offer email support from our support team. We have reached out to your CSM and they should be reaching out to you about any concerns you may have. In the meantime, if you come across any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’d be happy to help! Have a great day! Bianca, Customer Service

Route Protection and Tracking for Shopify
Route Protection and Tracking
4.1 star
413 reviews

Shipping Insurance & Immersive Order Tracking | Route App

Developer
Shopify App Store