HippoKeys review for Route: Post‑Purchase Platform
June 18, 2022
The app works well and the service is good and hastle free. The only gripe I have that prevents this being a 5 star review is that there doesn't seem to be any option to automatically insure every order (i.e. I don't want the customer to opt it and I want every order I ship to be protected by route, even if I as the store owner need to pay for that). If the feature to automatically insure every order (with no customer interaction needed) can be added then this would be a 5-star product for me.
Hi there! Thank you so much for taking the time to send in your feedback. We really appreciate this! We additionally apologize for any trouble with our Opt-In or Opt-Out features, and our team is always happy to assist should you have further questions regarding these coverage options. Feel free to reach out to our team at https://help.route.com/hc/en-us, and we will be there to assist! Take care, Leea, Customer Service
Shipping Insurance & Immersive Order Tracking | Route App