ZSPEC Design LLC review for Route: Post‑Purchase Platform
June 24, 2022
App is just okay. I'm not sure it's worth the money with the issues you get. They withdrawal their money automatically weekly and my biggest issue is when I ship a package, it doesn't not update the tracking number. We have to enter it in. My customer are asking me all the time what is unfulfilled on there order and it always Route. It's some what of a pain.
Hi there, Thank you so much for sending in your feedback here! We apologize for any confusion or miscommunications while working with our product. Route pulls the tracking number directly from the order on your backend. If you are utilizing a separate fulfillment system, then you will need to ensure the tracking is being added to the order on your Shopify backend. Additionally, Route should auto-fulfill itself after something else in the order has been fulfilled. If Route is showing up as unfulfilled and is creating confusion with your customers, you can remove the line, “there are other items in your cart” so the customer will not see this. You as the merchant can go in the back end of the packing slip template, look into the coding and delete this line: " There are other items from your order not included in this shipment." If you are still seeing issues with your tracking information and orders or would like assistance with the information above, please feel free to reach out to our team here: https://help.route.com/hc/en-us, and we will be more than happy to assist. Thank you, and take care, Leea, Customer Service
Shipping Insurance & Immersive Order Tracking | Route App