THE MIGHTY HOBBY SHOP review for Route: Post‑Purchase Platform
Sept. 14, 2022
This is the worst app to work with. Very shady business!!! Creating orders on my store without consent or notifying, refunding orders without my consent and without notifying me. Has not been approving claims due to "Cosmetic damage". DO NOT WORK WITH ROUTE, WORST MISTAKE I HAVE DONE!!!
Hi there, Thank you for sending in your feedback. I am sorry to hear that your experiences with our product and team have not been the experience we aim to give. If you have questions or concerns regarding replacement orders and refunds or our policies followed when approving and denying Order Issues you are more than welcome to reach out to your designated CSM directly or to our team through this link: https://route.com/help-center. We are here to help! Take care, Leea, Customer Service
Shipping Insurance & Immersive Order Tracking | Route App