RyderShip

Sept. 9, 2016

We are loving Whiplash and are very satisfied and impressed with the service and the experience overall. Our account rep, Heather McCormick has been insanely awesome and an amazing resource and aid for us, I wanted to recognize her personally and let you know that she has done an outstanding job helping us get set up and run smoothly. Her quick consistency in response and in-depth ability to help in so many different ways has harbored and amazing experience for us overall. A+ to both!

June 11, 2015

Whiplash is amazing. They have transformed our business, and I can't thank them enough. Their customer support is very quick to reply, and they are just great at what they do. It was a little scary at first when we decided to ship our inventory to another company that we did not know much about. But I am so glad we did. The admin pages can be a little confusing sometimes, especially when you first start working with them, but like I said, their customer support is excellent and ready to answer any questions that you may have. If you are not currently using whiplash to manage your inventory and handle shipping your orders, then you are missing out on a top notch service that is dedicated to helping you succeed. Thank you so much Whiplash. We are big fans.

April 24, 2015

Whiplash Merch is a dream come true for a small business. As an independent self-publisher we took on a lot of the fulfillment services in the beginning, including hand packing and shipping every order as it came in. Whiplash has created a world where that part of the order process just happens! It works and it's magical. Having unfulfilled orders hanging over your head not only creates stress but takes away from time that you could spend making new products. Whiplash has helped free up our time to focus on the business aspects we love. They're great at their job, reliable, trustworthy, and always on top of it with any questions or concerns. We love them and are so thankful they exist!

Jan. 4, 2015

James, Sean and team at Whiplash have been extremely helpful to work with from the start. This was our first experience with product fullfillment, so we did our due dilligence and researched and interviewed all the Shopify-integrated options . Some we found to be mega-fullfillment houses that we would get lost in the shuffle, and others never got back to our call or email. Whiplash was on it from the get-go. We've been with whiplash for over 10 months now and would not hesitate to recommend them to anyone. Pat Johnson - 58republic.com

Aug. 20, 2014

Whiplash has outstanding support - super quick to respond to questions and offer advice. Everything ships out to our customers quite quickly. Great service!

Aug. 15, 2014

James has been excellent support to our business and gets things done fast. This is one stop 3PL that everyone can use with confidence. Thanks Whiplash.

Aug. 14, 2014

James and his company have been incredibly supportive to my startup business and have done an outstanding job ensuring I understood how to use their software. They have always been very quick to provide assistance when I needed questions answered or didn't have a clear understanding of something. Their integration with Shopify is particularly excellent, providing a completely seamless ordering and shipping process. I look forward to working and growing with them in the future!

Aug. 14, 2014

First of all I would like to point out that this company is by far the number one pic in my book as far as shipping, quality service and customer service. I can't count how many times I messed my orders up with them. They were so patient and kind and very helping. I really appreciate their service and their time. They also get your packages sent out promptly. So I want to personally say thank you whiplash for all of your support and being patient with me and dealing with my problems.

April 24, 2015

Whiplash is great. Seriously so much simpler than Shipwire. The set up didn't stress me out one bit, they barcode everything for you, and they are responsive. You can email or call them, they know who you are and can help you with your issue right away. They don't do custom packaging but their pricing is really competitive. It's just all the things you need and none of the crap you don't!

Aug. 11, 2014

They've been handling my fulfillment for a few years now and I have never had a problem. Great customer service and great team in general!

Feb. 16, 2015

I really don't like giving my business secrets away.....but Whiplash is so awesome that I have to. They are everything they advertise; fast, accurate and awesome. James is a pleasure working with and will definitely take care of you. The app works great with Shopify; it's easy to use and works automatically when orders come through. And the pricing is more than fair. Totally recommend Whiplash!

Aug. 6, 2014

We have been very pleased with Whiplash and would highly recommend to other companies! James is fair, honest and very hard working, as is the rest of the wonderful Ann Arbor team. We can always count on Whiplash to help us in a pinch and to follow through as promised.

Aug. 1, 2014

We've been using Whiplash for about 18 months. They're honest people and have a very clean, user friendly interface that works well with shopify. I highly recommend them.

Aug. 1, 2014

James & Co. have one -- if not THE -- best fulfillment app I've used! Easy, clean, clutter-free, and intuitive. And their customer service is nothing short of stellar! If you're looking for a third-party fulfillment option, stop the madness! Give these guys a shot and I'm sure you will be impressed.

July 31, 2014

We love Whiplash. Worked with several other fulfillment houses in the past, and Whiplash is by far the best. They are trustworthy, reliable, friendly, and have amazing customer service. They always work with us when special requests come in. They are progressing on everything from tech stuff to pricing. I couldn't recommend them more.

July 29, 2014

Whiplash is a great fulfillment service. They offer really great service at a good price and their application focuses on simplicity and the user experience. Definitely better than doing it yourself and they appear to be the best option out there for Shopify fulfillment.

July 29, 2014

The entire team at Whiplash has been fantastic since the first day we started working with them. Their service is impeccable and are always willing to help by promptly answering emails and phone calls. Outsourcing our shipping needs to them has been of great help as our business continues to grow. I would highly recommend them to anyone looking for a hassle-free well ran fulfillment service.

July 29, 2014

If you run a business that has inventory in a warehouse that you have shipped to customers, you want to use Whiplash. Great rates, amazing service, plus great packaging and handling of your merchandise. They handle the product, so you can focus on marketing and running your business. As I type this, I am managing my business - ParadiseAintEasy.com - from a beach on Tortola in the BVI. Have confidence and you won't be disappointed. - PAE

July 29, 2014

Whiplash has been awesome to work with. We were very hesitant to let an outside company fulfill our pre-orders, but Whiplash have done a great job. We've worked with them for 6 months now and have no complaints. In fact, we have much praise for them. They are not a faceless company with uncaring employees. They are the exact opposite. Any questions we've had have been promptly and intelligently answered. Issues with returned packages are addressed right away, and not forgotten part way through when a multi-step solution is required. Plus, their vinyl album mailers are indestructible. We've had no damaged in shipping issues that were not obviously the fault of the carrier. Plus, James and crew are all super nice to work with. Highly recommended!

July 28, 2014

Whiplash for the win! I chose Whiplash because of its stellar reviews and client list, and because the co-founder James, also owns VG Kids, the company that handles my screen printing. (Very happy with VG Kids as well.) The Whiplash fulfillment center I use is only a 20 minute drive from home, which has allowed me the unique opportunity to see the facilities. The fulfillment center is large, clean and efficiently run by a friendly, hard-working group of people. The app is seamless and easy to use, and James is incredibly helpful if you have any trouble. The cost helps keep my overhead low and doesn’t dig into my margins. Using Whiplash allows me to focus my energy on other aspects of the business with complete confidence that orders are packaged well and shipped promptly. I couldn’t be happier with Whiplash.