Breakers Rowe review for Loyalty, Rewards & Referrals

April 24, 2018

I installed the S Loyalty app on my Shopify website a few days ago, and I must say that I’m VERY HAPPY AND IMPRESSED with it!!! The installation process was much quicker and easier than I thought it would be. The application guided me through 5 simple setup steps, and I was done in about 10 minutes. The hardest part of the whole process was figuring out what kind of rewards I wanted to offer my customers. I created 3 rewards just to test out the functionality of the system, but then I realized that I couldn’t delete my “test” rewards because S Loyalty’s pricing structure is based on the number of rewards that I created. I didn’t understand that concept at first, but looking back now, I agree that it’s a very fair method for S Loyalty to manage their pricing plans—and it’s actually clearly explained on their website too. Still, I wanted to get rid of those unwanted “test” rewards, so I contacted their Tech Support via the “Support” button at the bottom of the page in the Admin console. I simply explained what I did, and they responded (and FIXED my issue) by the next morning. Now that’s EXCELLENT customer service!!! I’ve been running this app for only a week now, but I’m already seeing positive results! People are signing up for my rewards program, which is helping me grow my customer base and giving me a nice mailing list to use for future advertisements. I read a review where someone said they didn’t see any results, but you really can’t fault the application for that. If you choose to setup a loyalty program on your website, you have to announce it to all of your customers. If you give them the right incentive, they will join! I wouldn’t call myself a programmer, but I know enough to recognize a good software installation versus a bad one. I took a look at the Shopify Liquid source code to see what changes the S Loyalty app had made. I was pleasantly surpised to see that the changes are minimally invasive. The app made a nice backup copy of my “theme.liquid” file and created two new snippets of code, which are clearly identified as belonging to the S Loyalty app by their filenames. Overall, I couldn’t ask for anything more! This application does exactly what it claims to do. You can easily customize the way things look on your website and their Admin Console is about as user-friendly as they come! I contacted S Loyalty’s Tech Support team twice with questions, and both times, they were quick to respond and got my question/issue resolved within a day. Thank you for proving to me that software quality still exists (at least in this application it does), even with all of the fast-paced changes that happen on the Internet every day! I can see that the S Loyalty team truly cares about its product and values its customers. Thank you!!!