S Loyalty and Rewards Program
The reviews for this Shopify app are quite mixed. On the positive side, users appreciate the ease of installation and setup, as well as the availability of multiple language options. The app is praised for its usefulness in setting up loyalty programs and rewards for customers. Additionally, some users highlight the responsive customer service and the ability to customize the app to fit their needs. However, on the negative side, there are several complaints about the lack of customer support, with users mentioning delays in responses or no response at all. Some users also find the pricing of the app to be too high for the features offered, leading to dissatisfaction with the value for money. Another common issue raised is the limited functionality of the free plan, which may not meet the needs of stores with higher order volumes.
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DO NOT even consider using this app. They provide no support. I have contacted them 3 times in a week with no reply. It's as if they think they can just collect money and screw their customers. This is absurd. Fed up with all these apps that provide zero support. Shopify needs to remove this app. Whenever I have issues (all related to customers who can't access account or sign up for one), I'm told it's my fault or my customer's fault. It's incredibly annoying. Nothing ever gets fixed. Clearly, if a customer has an account with my store, it should also be able to create a loyalty account but if you ask this app developer, that's not true. Somehow, some way they are doing something wrong. I would look elsewhere. i just waste time trying to get this thing to work. Once installed, it's a lot of work to switch to another app which is what they count on. Now I'm left to find another app where my customers can actually partake in the loyalty program that we pay for monthly. Ridiculous.
Sorry for any confusion or inconvenience caused. Our engineer checked and found that the customer always checked out as guest and never created an account with your store. You may want to ask him to create an account on your account registration page. I'll send you a more detailed explanation and instructions in the ticket.
Thank you for your review. We hope you continue to enjoy using our app!
No customer support, sent multiple requests and no response.
To the Eagles Wings Natural Health team, On behalf of our team, we're sincerely sorry for our response and for your experience with app support. If possible, we would be grateful for the opportunity to amend the situation and address all of your questions. We will reach out to you via our support email. Should you continue to encounter issues with our support portal, you are also welcome to reach out to me directly via [email protected] . Looking forward to assisting you!
Très facile d’utilisation
Appreciate the review. We're happy to hear that the app was easy to set up and use!
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