S Loyalty and Rewards Program

DO NOT even consider using this app. They provide no support. I have contacted them 3 times in a week with no reply. It's as if they think they can just collect money and screw their customers. This is absurd. Fed up with all these apps that provide zero support. Shopify needs to remove this app. Whenever I have issues (all related to customers who can't access account or sign up for one), I'm told it's my fault or my customer's fault. It's incredibly annoying. Nothing ever gets fixed. Clearly, if a customer has an account with my store, it should also be able to create a loyalty account but if you ask this app developer, that's not true. Somehow, some way they are doing something wrong. I would look elsewhere. i just waste time trying to get this thing to work. Once installed, it's a lot of work to switch to another app which is what they count on. Now I'm left to find another app where my customers can actually partake in the loyalty program that we pay for monthly. Ridiculous.

No customer support, sent multiple requests and no response.

After no support in 3 days, they came back to me right after this negative review. the app is still not showing up correctly and I found out that it comes in 1 currency only!! 2022 and Shopify is multi language, multi currency and has Markets.. they come up with 1 currency. cannot use this app.

Asking for a rating every time I load a page is annoying. I don't even have enough time to assess the tool and you're asking for a rating. Wait until a month before you ask how good your app is.

Its been 48 hours since we reached out for assistance. We received an initial response telling us they do not support the deletion of rewards. We informed the rep the reward was created in error and that we wanted it removed to make room for other rewards, but no response. Beautiful software and seamless integration, but the reward tier prices coupled with the lack of customer support equals red flags. Other 1 star reviews say the same thing.***UPDATE*** The developer has responded. We reached out a second time (with screenshots) and still no response. We'd prefer having rewards we can actually use and/or modify if need be. Again, beautiful software and seamless integration, but this does not seem to fit what we need at this time.

Very easy setup-- I haven't used it yet, but am excited to see it in action. The only issue is the price, as I am in food and beverage and margins are slim. $20 per month seems a bit high. UPDATE: Horrendous. Their prices are incredibly high (the $20 is a low-ball for only 50 monthly orders) for a rewards platform. The entire point of a rewards plug-in is to help customers save money and boost retention, but how can I justify paying extortionary fees in return for giving my customers money off their purchases?

Not great. VERY expensive. $100 for 1,000 monthly orders?? We do way more than that and that's the maximum. On top of the fact that they cannot even handle our business, you cannot create unique point situations where you give out free points for certain behaviors by the customer. Instead, you give product discounts. Not ideal.