S Loyalty and Rewards Program
All reviews
DO NOT even consider using this app. They provide no support. I have contacted them 3 times in a week with no reply. It's as if they think they can just collect money and screw their customers. This is absurd. Fed up with all these apps that provide zero support. Shopify needs to remove this app. Whenever I have issues (all related to customers who can't access account or sign up for one), I'm told it's my fault or my customer's fault. It's incredibly annoying. Nothing ever gets fixed. Clearly, if a customer has an account with my store, it should also be able to create a loyalty account but if you ask this app developer, that's not true. Somehow, some way they are doing something wrong. I would look elsewhere. i just waste time trying to get this thing to work. Once installed, it's a lot of work to switch to another app which is what they count on. Now I'm left to find another app where my customers can actually partake in the loyalty program that we pay for monthly. Ridiculous.
Sorry for any confusion or inconvenience caused. Our engineer checked and found that the customer always checked out as guest and never created an account with your store. You may want to ask him to create an account on your account registration page. I'll send you a more detailed explanation and instructions in the ticket.
Thank you for your review. We hope you continue to enjoy using our app!
No customer support, sent multiple requests and no response.
To the Eagles Wings Natural Health team, On behalf of our team, we're sincerely sorry for our response and for your experience with app support. If possible, we would be grateful for the opportunity to amend the situation and address all of your questions. We will reach out to you via our support email. Should you continue to encounter issues with our support portal, you are also welcome to reach out to me directly via [email protected] . Looking forward to assisting you!
Très facile d’utilisation
Appreciate the review. We're happy to hear that the app was easy to set up and use!
This app is great for loyalty rewards. Though i'd like it better if I can create unique discount codes per condition per customer and send it via Shopify Email app or Flow. Additionally, the "Free" plan indicated here is misleading. After the trial, you'll no longer be able to use the main functions unless you apply for the most basic plan which is for 19.99. Not ideal for starting business.
Thank you for your valuable feedback. We appreciate your suggestion regarding the ability to create unique discount codes per condition per customer and send them via Shopify Email app or Flow. We're currently working on related features and would love to hear more about your experience. Our team will reach out to you shortly; if you're open to it, would you like to provide us with some of your suggestions? We're constantly working on enhancing our app's features, and your input will be incredibly helpful in shaping our app. Thank you again for your support!
Just signed up, was really easy to install but haven't used it yet
Thrilled to hear that our app has brought you joy and that you found the set up process to be a breeze. We look forward to hearing more feedback as you continue to use S Loyalty!
日本語があるので使いやすいです。価格も手ごろですし、ショップが小さいうちは、見やすく、シンプルでわかりやすいこのアプリがふさわしいと思います。グレードアップしていくのが楽しみです。追加料金でフォーマットを購入できます。ただ、まだあんまり使ってないうちに、レビューをかき込ませるのはどうかと思います。
Hello Inazo Japanse Rice! We're delighted to know that you're enjoying our Japanese support for the loyalty program's customer-facing interface! Thank you so much for your feedback.
está bien, te permite configurar tarjetas de fidelización así como te permite crear recompensas para los compradores y automatizar emails
Hello there! We're glad you find our features useful and hope that you find more value in our app as you continue to offer your loyalty program!
After no support in 3 days, they came back to me right after this negative review. the app is still not showing up correctly and I found out that it comes in 1 currency only!! 2022 and Shopify is multi language, multi currency and has Markets.. they come up with 1 currency. cannot use this app.
I'm sorry for our mistake in the support process. We've already replied to you by email and 'll follow this up there.
The app is very useful and easy to use. It is misleading when it comes to the plans. In the description, is says the basic plan serves for stores with monthly orders between 50 and 1000. While and after starting to work on the app and using it, the basic plan stops when you cross 50 orders, and for my case, with orders between 350 and 600 per month, i was moved to a much more expensive plan costing 120$ a month. Moreover, the referral program is only possible through an integration with Referral candy, that charges more, and possibly, a % of sales that can go close to 10%
Thanks for the wonderful support from Janette. Enrolled only to a free plan and assistance was prompt and information shared was useful. Give a try :)
LOOOOVE IT! Easy to use and really usefull. You can set as you want it and is great for you store!!!
Je viens d'intégrer cette application à ma boutique, pour l'instant j'en suis ravi, je trouve qu'elle réponds bien à mes besoins, la configuration est simple, et le support très réactif en cas de question.
BIEN ES ALGO SENCILLA PERO ACEPTABLE... BUENA OPCION PARA EMPEZAR CON LAS RECOMPENSAS ...............
Point services are widespread in Japan, so I am grateful for this service. It's a little difficult to use and difficult to understand, but at this point there are many services that I'm grateful for.
This app is useful and easy to integrate with your website. Also, unlike any other apps, the free plan is NOT useless.
Asking for a rating every time I load a page is annoying. I don't even have enough time to assess the tool and you're asking for a rating. Wait until a month before you ask how good your app is.
Good app for reward point system. I am using this first time and feels good up to now. let's see how they perform.
I needed a basic loyalty program, and this app has helped me to get it running the same day I installed it, the only downward I have seen is that it slowed the speed score of my store by 3 points
Thanks for your review. We care about our app quality. My colleague has reached out to you for more information by email.
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