Amazon, eBay, Etsy — Salestio

Hello, we're sorry for the confusion here. The Grower plan was selected and approved for your store in February ($37/month). After your downgrade request, we made the Free plan available for your store, but Shopify does not allow us to change a merchant's subscription automatically. The new plan still has to be selected and confirmed in Shopify by the merchant. Since that final confirmation was not completed, the Grower plan remained active, and Shopify continued billing it. We have followed up by email and are reviewing the eligible charges separately through our billing process.

Dear VampireFreaks, I am very sorry for the experience you had with our app. Could you please reach our support with this issue? We will try to help you. In most cases, this happens when an amazon account is not yet fully verified or doesn't have a professional package (amazon requirments). Hope this issue will be resolved soon as you will have the possibility to fully check our app. Regards Alex from Salestio Team

Thank you for sharing your feedback. It will help us do better. We are truly sorry to hear about your frustrating experience. We checked your installation and discovered that you did not add your Amazon account to our app. According to the provided screenshots, you used some other app. As stated before, we will do our best to assist you if you decide to give us another chance. We look forward to hearing from you soon.