Sam Shipping Protection Upsell
Shipping protection/shipping insurance fully controlled by you
Rating
5.0
feedback
77
chart
#262
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
36%
-
Less than a day
43%
-
Less than a month
13%
-
Less than a year
4%
-
More than a year
0%
Reviews Summary
The Shopify App has received a mix of positive and negative reviews. While some users praised the app for its ease of installation, helpful customer service, and effectiveness in providing shipping protection, others highlighted issues such as bugs, delays in support responses, unfulfilled promises of new features, and unresolved problems attributed to Shopify limitations. Positive themes include excellent customer service, quick responses from support team members like Wilson and Felix, ease of setup, customization options, and the app's ability to enhance customer trust and increase conversions. On the other hand, negative themes revolve around bugs, delays in fixing issues, unmet promises of new features, and limitations attributed to the Shopify platform.
Highlights
Review RSS Feed
All reviews
Feb. 27, 2026
Compared to other apps this app offers only basic functions. After initial installation several bugs showed up and needed big efforts and a lot of time on our side until they were finally fixed. Some problems still not fixed or attributed to Shopify limitations, even though these have been fixed in other apps (e.g. calculation of transport insurance even for self-collection). New features promised (e.g. claim portal), but still months later were not realized. Support only with big delays (simple message after more than one week still not yet answered).
Feb. 6, 2026
Very helpful and proactive representative.
Hi Big BAM Theory, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Feb. 2, 2026
Great product thank you!
Hi Honyx, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Jan. 13, 2026
Great customer service from Felix!
Hi Barefoot Venus, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
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