Sam Shipping Protection Upsell
Shipping protection/shipping insurance fully controlled by you
Rating
5.0
feedback
79
chart
#347
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
37%
-
Less than a day
41%
-
Less than a month
13%
-
Less than a year
4%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are quite mixed. While some users praise the app for its ease of use, great customer service, and helpful features like shipping protection and customization options, others express dissatisfaction with the app's basic functions, bugs, delays in support, and unfulfilled promises of new features. The positive themes include excellent customer service, quick response times, ease of installation, and the app's effectiveness in enhancing the customer experience and increasing trust. On the other hand, negative themes revolve around technical issues, delays in bug fixes, unmet promises, and limitations compared to other apps.
Highlights
Review RSS Feed
All reviews
March 30, 2026
Wilson removed the free branding in exchange for the review. Seems like a good app so far, but just installed it. Switched over from another app and it has better features so far.
March 28, 2026
I’ve had an excellent experience with Sam Shipping Protection. The app is easy to use, integrates smoothly, and provides great peace of mind for both our business and our customers—especially for high-value shipments. A special thank you to Wilson, who has been incredibly helpful and responsive. He went above and beyond to answer questions, provide guidance, and ensure everything was set up properly. His support made the entire process seamless. Highly recommend this app and their team!
Hi Wiggins Chandelier, Thank you so much for your wonderful review! 🌟 We’re glad to hear that Wilson was able to help you quickly and resolve all the issues you encountered. Your satisfaction means a lot to us! If you ever need further assistance, don’t hesitate to reach out — we’re always happy to help. Cheers, The ShopWil Team
March 23, 2026
good service
Hi Sleepiio, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Feb. 27, 2026
Compared to other apps this app offers only basic functions. After initial installation several bugs showed up and needed big efforts and a lot of time on our side until they were finally fixed. Some problems still not fixed or attributed to Shopify limitations, even though these have been fixed in other apps (e.g. calculation of transport insurance even for self-collection). New features promised (e.g. claim portal), but still months later were not realized. Support only with big delays (simple message after more than one week still not yet answered).
Hi, thank you for your feedback. We have updated the feature and also reached out to you to help address the issues you mentioned. We’d really appreciate it if you could take another look and let us know your thoughts. Your feedback means a lot to us and helps us improve further.
Feb. 6, 2026
Very helpful and proactive representative.
Hi Big BAM Theory, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
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