Scrollio: Infinite Scroll
The reviews for this Shopify App, Scrollio: Infinite Scroll, are mixed with both positive and negative feedback. Positive aspects highlighted by users include the smooth and engaging infinite scroll feature that keeps users interested effortlessly. Users also appreciate the easy installation process and the overall functionality of the app. On the other hand, negative reviews mention critical issues such as the app causing a drop in conversion rates, products being hidden from customers, bugs leading to stopped functionality, slow loading times, and difficulties in setup for users with no coding experience. Some users also faced issues with customer support response times and the app not working as expected.
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We have been using this app as a paid solution, and unfortunately it has caused a very serious issue for our store. For about 1–1.5 months, our conversion rate dropped significantly, and we couldn’t figure out why. We tested everything on our end, but nothing seemed wrong. Last Friday, we discovered that the app had stopped loading products properly. Infinite scroll was no longer working, and only a small portion of our products were visible. There was no “load more” button or fallback – the rest of the collection simply didn’t appear. This meant that a large part of our assortment was completely hidden from customers, without us being aware of it. After re-enabling the app on Saturday, our conversion rate immediately increased again, and we started selling products that hadn’t sold for over a month. This is a critical issue that has directly resulted in lost revenue for us. A bug like this should never go unnoticed or without a fallback solution. If it were possible, we would give 0 stars.
I'm sorry this happened to you. Technically speaking, this isn't possible, and was most likely another app or theme change that caused this, hence disabling and re-enabling would set Scrollio at the top of the technical hierarchy on top of your other changes. Again, painful discovery, I'm sorry you experienced this.
Signed up for premium and had the worst experience on Shopify so far. -Hid most of my products from customers -Bugs out and stops working with hidden products -Support takes days to respond (had to uninstall while waiting)
Thanks for this review 🤷 I can see that you sent a single support request whilst on the free tier which was responded to within 2 days notifying you that another app you were using was causing issues with our app. Is it possible you've mistaken our app for a different app in this review?
Scrollio: Infinite Scroll is smooth, lightweight, and keeps users engaged effortlessly. A must-have plugin.
La aplicación es muy fácil de instalar y configurar. Hace su función de scroll infinito en las colecciones de producto, pero en las pantallas de búsqueda en mi caso realiza un primer scroll y en la segunda carga de scroll vuelve a salir la paginación a la vez que sigue realizando el scroll infinito. También no me hace el scroll infinito en el apartado de ver el listado de todas las colecciones. Supongo que hablando con soporte estos aspectos es algo que se podría solucionar, pero he preferido desinstalarla y probar otras opciones.
I was told about this app by another company who use it. I easily installed it, it works as intended and gives a great experience when I checked my website. I would highly recommend this app.
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