Seal Subscriptions App
Subscription App for Shopify stores
Rating
4.9
feedback
2,200
chart
#294
All reviews
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Feb. 20, 2024
Jan. 19, 2024
I'm sure I'll come back later and give 5 stars instead of 4, but I haven't fully put it to use yet. However, I just got it installed and activated and it literally took me less than 5 minutes! Time is valuable so I'm very appreciative for quick set-ups. Now let's see how my customers like it :)
Jan. 8, 2024
Jan. 5, 2024
Dec. 11, 2023
Good App for Subscription Managment. In some areas it does not work perfectly with Shopify. Support is great, though!
Nov. 29, 2023
Seal works great! It is easy to use. I wish it was possible to edit credit card information on subscription. We have customers call and want us to update their credit card, and the software does not allow us to do that. The customer has to do it themselves via email. Some of our older customers don't have email.
Thank you for your review :) Overall, if you have any issues with the app, it is best to send us an email to support@sealsubscriptions and we will help you out. But let me also reply to your question here. As per credit card industry's security standards, we mustn't save or handle any full credit cart data. However, Shopify allows you to updated the credit card information for some payment methods directly on the customer's profile in Shopify. You can check if you can also do this in your case in Shopify admin > Customers > click on the customer and then on the right side, you should have an option to update the credit card data next to the payment methods ;) Regards, Seal Subscriptions team
Nov. 17, 2023
Very easy to use, start to finish simple process. Would love to see the subscriptions work with Shopify's native "Bundles" app, outside of that zero complaints.
Aug. 21, 2023
It's a great product overall. The information can easily be customized to fit the branding, which helps tie everything together really well. I do wish I could create a more general subscription which would allow my customers to pick and choose the files for a flat fee. The solution I currently found is to add it as an add-on product which the customer could add to their cart afterward. ***Important to note*** Certain website themes will show subscription option, even for variations which weren't selected. It seems to be an issue with the website theme, and NOT the plugin.
Aug. 1, 2023
Great customer service. had an issue which was resolved fast. The app itself works with no issues, only real problem is the lack of other apps than can integrate with Seal
June 7, 2023
This is a great app, and the customer service is phenomenal. Their simple platform has allowed my business to get off the ground. Because of their free model, it's given me time to grow, and I will be sticking with them for the paid model when I need more functionality. The UX is not always intuitive, and the support documentation is limited. Once they build that out, this app will be unstoppable.
Thank you for your review and for constructive feedback :) We are working on improving the UX in the app and we will also be expanding our support documentation. Thank you for using our app :)
Feb. 24, 2023
Nice service and fast repsonse from Henry. I would consider the app as a good alternative to ReCharge especially for small/medium sized subscription businesses. It seems like Seal is utilizing a lot native features for Shopify and especially the translation feature was a great plus for us.
Thank you so much for this great review :) We are happy to hear that you like the app and that we were able to help you :)
March 1, 2022
I think this app is great and services a lot of what we want and need out of a subscription service. My only drawback is you don't hear back from customer service for a few days as it is only through email. There are a lot of topics covered in the help/faq segment of the app, but the app itself is so complex, it is easy to get confused. Either way, very grateful for this as it has provided exactly what we have been looking for even if it takes some time to get everything just right.
Thank you for your review :) We are happy to hear that you like the app. Also, we are working on expanding our support team, so that we will be able to reply to your queries much faster :) Thank you again :)
Feb. 15, 2022
We use this app to help us do monthly membership fees for several groups that we run. It has been really flexible, allowing us to set up variants and charge separately for each one. It would be helpful if they had more help documentation but with a little experimentation, we've been able to figure out most everything we wanted to accomplish.
Thank you for your review :) We are happy to hear that you like the app. We are working on adding more video tutorials and documentation to the app, so that it will be easier to figure things out :)
Dec. 6, 2021
This app is amazing, helping our business to streamline all the work. The only downside is that a customer cannot adjust the choses products, which gives us a hassle of cancelling and creating a new subscription. It would be great to have an update on this.
Thank you for your review. We do have a feature, which allows customers to edit, remove and add products to their existing subscriptions. You just have to turn it on in Seal Subscriptions > Settings > General Settings > Customer portal > Product editing. Let me know if you have any questions about this on [email protected] Regards, Henry
Sept. 8, 2021
To be fair. all I did so far is installing and applying the subscription on my products. so far so good. still need to see how it works over the next few weeks.
Sept. 7, 2021
Easy to use and very intuitive. It desperately needs the ability to give free shipping to some subscribers and not others so that we could easily run promos. I figured out a way around that, but it will require way more work from me. For that, I give it 4 stars.
Thank you for your review. You can set up free shipping with "Delivery Profiles" in our Seal Subscriptions app. The delivery profiles allow you to set up specific delivery profiles which will be applied only to specific subscription rules. If you have any questions about that, you can just send us an email to [email protected] Have a great day, Seal Subscriptions team