Seal Subscriptions App

Hi, We have tried contacting you, but it seems that we never received a reply from you. Our support team is working hard to reply to each request within 1 work day. In addition to contacting our support team over email, you can also call us on Whatsapp at +386 69 841 407. And if needed, we can also schedule a Zoom meeting to help you with the app. We are looking forward to your reply :) Best Regards, Seal Subscriptions support team

Hi, Apologies if you experienced any issues with the app. We are not sure what kind of issues did you experience or if you were looking for something else, as it seems we didn't receive any email or a call from you. So we tried to contact you, but we couldn't reach you. If you find the time, it will be great if you can send us an email to [email protected] so we can help you out :) Best Regards, Seal Subscriptions team

Hi, we apologize that the app's admin interface isn't yet translated in French, but we are working on adding translations of the app's admin interface. Regardless of that, you can always translate and change the content which shows up to your customers in the widget and customer portal. Having said that, we tried to contact you over the email and your phone multiple times, but never received any response. We have found a potential solution to allow you to use the app's admin interface in French. If you can get back to us on the email or phone, we will be more than happy to set this up for your shop :) Best regards, Seal Subscriptions app team

Hi, I am Henry, one of the co-founders of Seal Subscriptions app. We have checked the records of your store with Shopify and can see that you had the app installed for only 5 minutes and from what we see, you never contacted our customer support team at all. Therefore, we suspect that this isn't a genuine review and is severely breaking the Shopify's Terms of Service. But if we are mistaken, feel free to contact us at [email protected] as we will be more than happy to help you out :) Overall, I want to point out that we are a GDPR compliant, European company with thousands of happy customers from all over the world. We strive to offer the app at the most affordable price we can and we always do our best to help merchants succeed. Members of our support team are highly qualified and are trying their best to help each merchant according to their needs. If anyone needs help with our app, you can always contact us at [email protected] Best Regards, Henry

If anyone is reading this, we have contacted the merchant to help them resolve the issue, but they said that they don't need any help. Our support team is always more than happy to help you. To reach us, you can simply send us an email to [email protected] or call us on Whatsapp +386 69 841 407 every work day from 9h to 15h (Central European Timezone).

Hi, we will be more than happy to help you out with this :) We have sent you an email from [email protected]. Can I please ask you to check the email and get back to us so we can help you out with this?

Update 2023-07-05: We have sent you multiple emails about this, but we can't seem to get a hold of you anymore. If anyone else is reading this, the charges for apps are always processed automatically by Shopify for the billing periods that are started when the app is still installed with a premium plan. In case you get charged for the billing period which was started just before you uninstalled the app, you can simply contact us at [email protected] and we will be more than happy to approve and issue a refund. Original reply: Hi, We have sent you an email about this and will be more than happy to process this refund, but we first need to receive a reply from you on the email we sent you where we asked you a few things :) Can you please check your inbox (and spam folder) for an email from [email protected]? Thank you. We are looking forward to your reply so we can process this refund :)

Update 2023-05-23: We and the other merchants would love to hear back from you about this, as we are still waiting for your reply on our email :) Please let us know if there is anything we can do to help and what you figured out about your website traffic :) ---- Update 2023-05-16: Hi, we have sent you an additional email to see if you managed to hear from Google about that and are still waiting for your reply. We believe that the issue that you were experiencing was likely caused by something else and not by our app, but we will be incredibly happy if you can reply to our email :) ---- Hi, We have just replied to your email about this, as we want to help you figure out what is going on there. Overall, our app can't affect your traffic that comes to your website, as it basically just renders a widget in your shop ;) But we will be happy to help you figure out what is going on there if you can provide some more info in the email we jut sent you. We also tried calling you, but we can't seem to reach you. Can I please ask you to reply to our email so we can help you out? Looking forward to your reply.

Hi, we have sent you an email regarding this issue, as we want to resolve it for your shop. However, you still haven't replied to us. Can you please check if you received anything from our [email protected] email address? Also, a thing to note is that we do have an option to charge your customers automatically and it works with multiple payment gateways :) I am looking forward to your reply to our email so we can resolve this issue for your shop. Best regards, Seal Subscriptions team

I am sorry to hear that you weren't able to resolve this issue even after following our recommendations. And it is unfortunate that you didn't contact us first after you tried what we suggested, as we could probably help you further. As mentioned before, you should be able to access the admin interface of the app in the latest versions all major browsers (e.g. Chrome, Safari, Firefox, etc.) , as you were when you created your first subscription rule. Other users (some of them with thousands of subscribers) are not reporting any such issues, which is why we suspect that the issue you were experiencing could be caused by a browser plugin, a router configuration or maybe a firewall set up in your office. Disabling the browser plugins and checking the router configuration should be sufficient to resolve the issue you were experiencing. If you can access the app settings from a different location (e.g. a cafe), then the issue is probably in your office network. If you can access the app settings from a different browser, then the issue is probably in the browser (could be outdated) or in one of the browser plugins. A thing to note here is that when your subscriber pays for the order (either automatically or manually), you will see the order in your Shopify Orders and you will be able to fulfill it. You don't have to check in the app to know when to fulfill the order ;) If you do decide to give our app another try, please let us know if you still experience this issues. Thank you, Seal Subscriptions team

Hi, I am sorry to hear that you had issues with the app. The app doesn't and didn't make any changes to any of your theme files automatically without your authorization. All changes to the theme files have to be manually triggered by you through the app settings (installation section). Even when these changes are made, the app first makes a backup copy of edited files. I have checked your theme and it seems that the app didn't make any changes to your theme files. It could be that some other app made changes to your theme over the weekend. We have contacted you over the email and I hope that we will be able to help you resolve this issue. Regards, Seal Subscriptions team

Update 2020-04-28: The issue with Google Ads has been resolved. In case your ads are still disapproved, we recommend you to contact Google Ads support and send them a screenshot of a security scan of your page from Google Search Console. This will help you get your ads re-approved. In case the issue persists for your shop, please contact us at [email protected] ---- Hi, We are in contact with Google and are trying to resolve this issue. Unfortunately you installed the app before we were aware of the issue and before we were able to post a warning on our app listing page. We believe that our domain is flagged by mistake and are waiting for Google to check what exactly seems to be the issue. I am sorry that you had to experience this. We hope that this issue will be resolved in a week or two, so you will be able to use the app. Thank you for understanding, Team Seal

Hi, We have checked your store and noticed that we had to make a few minor changes to the app in order to make it compatible with your theme. If you install the app again, you should see the subscription widgets in your theme. However, in case they don't display, please contact us at [email protected] and we will resolve the problem. Thank you, Henry