Seal Subscriptions App
Subscription App for Shopify stores
Rating
4.9
feedback
2,196
chart
#294
All reviews
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Sept. 23, 2025
Horrible customer service, if you can call it that. It takes 24+ hours because they are in the UK and I'm in the US, for one. They have no one else offering help if not in UK hours. The general reply is that there is a video to figure it out, or it's Shopify's fault, and it doesn't do that. There is no willingness to help figure anything out, and the attitude is horrible. They do not serve the customer. It turns out it's not Shopify's fault - it's actually Seal's that doesn't work like they said it would. Don't bother. The price is pretty, but that's about it.
Hi, Apologies if the app didn't work as expected. From what I see, the problem is with how your invoicing app displays the subscription info on your packing slips. We just sent you an email about this, as we would love to learn more about what your packing slip app shared about this issue, so we can resolve this for you :) And you are correct, we are based in Europe, and are trying hard to reply to each question as soon as possible. We are also looking into expanding our support team to the USA to make the experience even better :) We are looking forward to your reply on the email we sent you :) Best Regards, Seal Subscriptions app team
June 26, 2025
Rollout of updates and the merchant can solve the problems. Before the update, customers with a subscription could use the manual added method of "paying by invoice", since the update only credit card is possible. I havent been actively informed by Seal, that they made such changes and guess what, customers have to call me, if we are not offering invoicing anymore. WTF. I dont know how many of orders I lost due to Seal. Now, have to speak with their support to find a solution because they break things, I have to pay for their software AND loose money, guess what how happy I am.
Hi Naturalis DOG® team, Thank you for your honest feedback and for bringing these issues to our attention. We're happy to let you - and anyone else reading this - know that we've since resolved all the concerns you raised. Our support team is here for you and continues to be one of the best in the industry - responsive, knowledgeable, and committed to helping you succeed. We truly value your business and are grateful for the opportunity to make things right. If there's anything more we can assist with, please don't hesitate to reach out again. Warm regards, The Seal Subscriptions Team
Feb. 11, 2025
The app isn’t functioning correctly. When our customers unsubscribe from our plan, they are not actually unsubscribed and continue to be charged the subscription fee every month.
Hi, That does seem strange and shouldn't happen at all. We have sent you an email about this and would love if you can get back to us with more info so we can get to the bottom of this and figure out what is going on :) If you can't see our email, then please send us an email to [email protected] so we can figure out what was going on there :) Thanks, Seal Subscriptions app team :)
Feb. 9, 2025
This app has been nothing but a headache since day one, even paying for the highest tier. Half of my subscriptions don't go through (customer support blames shopify, shopify blames the app)- the only fix is to cancel the current order and send a new subscription link to every customer this effects every month (they do advertise some thing you can pay for to 'help the payments go through- I shouldn't have to pay for another thing to fix the issues that should exist in the first place for an app I already pay for). It is extremely hard to use and confusing- the way things are worded are not user-friendly. There are only a few help videos online, which I did use, but there are no help videos for many of the issues I have come across. It's very hard to get in contact with support since they are in a different time zone, especially for time-sensitive issues that arise right before/at renewal time- if you're in the states, expect about 24 hours between each response- I usually email with the issue, a day later get a response asking questions, reply answering the questions, a day later get another response with more questions or possible fixes, reply that the fixes did not work, another day for another response, so one issue that should be resolved within a few minutes takes 3-7 days. Automations don't work properly- I just had over 250 subscriptions renew to the wrong product because the automation didn't go through, even though it shows fine on my end. The app uncancels and unskips randomly, and charges people when they have already cancelled, which means a lot of angry emails. Unfortunately, I will be moving to another app, because I am losing so much time to answer customer service emails and fix issues, and losing income because so many customers who no longer trust me because every renewal there are huge issues and I seem unorganized and confused (which I am). The one good thing is customer service is always friendly, even if they can't usually help or fix my issues.
Hi, We are trying to get in touch with you to resolve these issues for you, but it seems that you aren't available on your phone, nor are you aren't returning our emails. So we will briefly answer to these issues here, although if anyone else is experiencing any issues, please contact us at [email protected]. 1.) The percentage of payments which failed in your shop is less than 8% and is actually less than the industry standards. These payments mostly failed due to expired card, insufficient funds, etc. You don't have to pay to make payments go through, this was just a recommendation to get some help contacting customers to update their credit cards. 2.) We are trying very hard to make the app easy to use and understand and to offer support even outside of our work hours. We reply to every question within 24 hours on a work day and you are free to also call us on our phone number on Whatsapp and you can also schedule a Zoom meeting with us. 3.) Sometimes, we have to ask more questions about the issue to be able to provide accurate resolution to the issue at hand :) We apologize if we asked too many questions. 4.) The product automations in your shop were set to be applied after the subscription renewal, which we believe is why the issue happened. To resolve this, you simply have to mark them to "apply immediately" and your products will be swapped and prepared for the next renewal :) We also explained this in the email we sent you :) 5.) It seems strange that the app would uncancel the subscriptions on it's own. We would love to dig deeper into this issue to see what exactly happened there so we can prevent this from happening in the future :) It will be great if you can get back to us over the email :) 6.) Thank you for the praises of our customer support team. Our team really appreciates this as they try hard to help everyone every day :) Best Regards, Seal Subscriptions app team
Nov. 15, 2024
TLDR: You'll save money on app fees but you'll lose customers while spending more time on customer support. App performance: We've had numerous surprise issues (products dropping from subscriptions, charges for shipping within free delivery area, email notices to customers of billing issues that didn't exist.) All of these generate poor customer experiences, exactly the opposite of what we work so @#$* hard to achieve. The logging functions don't capture adequate data for you to figure out what happened so you reach out to... Support: ...which is highly skilled at responding with a question that kicks the can down the road. If I were to guess, their internal performance metrics are focused on ticket response time and not on number of interactions or issue resolution. Easier to respond with canned responses, which can be wildly off the mark, until the customer (you) gives up.
Oct. 2, 2024
Where is the support ? you can't talk to an agent it's unacceptable
Hi, We have tried contacting you, but it seems that we never received a reply from you. Our support team is working hard to reply to each request within 1 work day. In addition to contacting our support team over email, you can also call us on Whatsapp at +386 69 841 407. And if needed, we can also schedule a Zoom meeting to help you with the app. We are looking forward to your reply :) Best Regards, Seal Subscriptions support team
Aug. 27, 2024
Hi, Apologies if you experienced any issues with the app. We are not sure what kind of issues did you experience or if you were looking for something else, as it seems we didn't receive any email or a call from you. So we tried to contact you, but we couldn't reach you. If you find the time, it will be great if you can send us an email to [email protected] so we can help you out :) Best Regards, Seal Subscriptions team
July 18, 2024
My experience with the API and customer support has been terrible. Peter was initially very slow but did provide the appropriate support in the end. Then I was contacted by Jason. Who seemed nice, offered an upgrade for my troubles and the help I needed. Turns out the upgrade comes with a few strings attached. Like removing this review and replacing with something more favourable.... Id rather keep this review. The application is lacking widget customisation but does offer flexibilityin terms of subscription options. The customer support is absolute garbage.
July 10, 2025
Update: I am downgrading my review to one star as this still hasn't been fixed. Be aware that every time a customer moves house and changes their address, or updates the billing details, the subscription will break, without notifying the seller. The link you can send to the customer to update their billing details does not resolve it. This is a huge flaw in the app as it creates a lot of friction for the customer, extra work for the seller, and some lost business. I've messaged Seal several times about this, but all they suggest is setting up a new subscription. By that time it's often too late - the customer has either moved on or I have to give them a free product to make up for the inconvenience. In addition, while their customer support is fast, the quality of the replies is often poor and requires multiple emails going back and forth.
Update 2025-07-14: We have sent you another email about this, as we would love to help you resolve that. We originally contacted you over the phone and you directed us to a specific person within your company. We sent an email to this person on 25th of June, but we never heard back from said person. We have now sent an email to you again, as we would love to resolve this for you. Can you please check your inbox for an email from [email protected] and get back to us so we can resolve this? Update 2024-06-27: It seems that we can't get a hold of you. The issue you mentioned occasionally happens in ShopPay, with the ShopPay payment method when the customer removes their credit card from their ShopPay account, which is why the subscription can't be renewed after the card is removed. Unfortunately, the issue happens at ShopPay and not at our side and we can't control ShopPay's systems and their code. However, we have notified Shopify Support about this issue and we have a ticket open with Shopify Support. If you can get back to us, we can add your case to the ticket, so Shopify can try to resolve it as soon as possible. Overall, if anyone else is experiencing this issue, please contact us at [email protected]. Original reply: Hi, We are trying to contact you about this issue over the email and phone so we can help you out with this. Can you please reply to our email sent from [email protected] so we can check what exactly is going on there and resolve the issue for you? Thank you, Seal Subscriptions app team
April 19, 2024
a besoin d'être traduite en français
Hi, we apologize that the app's admin interface isn't yet translated in French, but we are working on adding translations of the app's admin interface. Regardless of that, you can always translate and change the content which shows up to your customers in the widget and customer portal. Having said that, we tried to contact you over the email and your phone multiple times, but never received any response. We have found a potential solution to allow you to use the app's admin interface in French. If you can get back to us on the email or phone, we will be more than happy to set this up for your shop :) Best regards, Seal Subscriptions app team
Aug. 5, 2025
Support is very slow and unhelpful. You can only reach them by email, and they take days to respond with small, uncoordinated steps. Critical issues can take over 4 days to resolve, if they get resolved at all.
Hi, Apologies if your experience with our support team hasn't been perfect. If an issue is happening on our side, then our team usually resolves these issues in up to 24 hours or even earlier over work days. In your case, you sent an email to us on a Friday afternoon and one of our support agents recognized the urgency of your issue and replied to you as soon as possible on a Saturday, even though most of our team is out of office over the weekend. He requested more info about the issue and when you sent us an email with more info on Monday, he immediately recognized that the issue wasn't happening on our side, but instead was happening in the integration between Shopify and Stripe. Due to the issue not happening on our side, he immediately asked you to contact Shopify Support about this, which you also did and then, the issue was resolved by Shopify a day or two later :) Having said that, we are happy to have you as a customer and are looking forward to helping you run your business through our platform :) Best Regards, Seal Subscriptions app team
Dec. 16, 2023
The App is not worth paying for at all, the company is not trustworthy in my experience and the Customer Support team is unhelpful and doesn't care at all about providing good customer service; I was even mislead by their Support team. DO NOT use this app, you will regret it if you do...
Hi, I am Henry, one of the co-founders of Seal Subscriptions app. We have checked the records of your store with Shopify and can see that you had the app installed for only 5 minutes and from what we see, you never contacted our customer support team at all. Therefore, we suspect that this isn't a genuine review and is severely breaking the Shopify's Terms of Service. But if we are mistaken, feel free to contact us at [email protected] as we will be more than happy to help you out :) Overall, I want to point out that we are a GDPR compliant, European company with thousands of happy customers from all over the world. We strive to offer the app at the most affordable price we can and we always do our best to help merchants succeed. Members of our support team are highly qualified and are trying their best to help each merchant according to their needs. If anyone needs help with our app, you can always contact us at [email protected] Best Regards, Henry
Nov. 15, 2023
The product price is not showing properly and is incompatible with Shopify Markets Pro. Too many affiliate programs within the app. No live support.
If anyone is reading this, we have contacted the merchant to help them resolve the issue, but they said that they don't need any help. Our support team is always more than happy to help you. To reach us, you can simply send us an email to [email protected] or call us on Whatsapp +386 69 841 407 every work day from 9h to 15h (Central European Timezone).
Sept. 29, 2023
the options are really easy to use, but my paypal status is desabled and i dont know why, thers no questions about that, and i al ready talked with paypal and they told me that my paypal accout its perfect, so i dont know what to do, and they dont have a team to solve your problems.
Hi, we will be more than happy to help you out with this :) We have sent you an email from [email protected]. Can I please ask you to check the email and get back to us so we can help you out with this?
May 6, 2023
This is a very strange software, all the functions are used without any problems, but the day I started using this plugin, my website traffic began to decline very seriously, and my google ads were greatly affected, I don’t know what the problem is Where, but I'm sorry, I can't wait, I checked the reviews, it seems that this problem will exist for many merchants, this is a scary sign, hope that can help solve it, if and when the problem is resolved, I will consider coming back to use this again software.
Update 2023-05-23: We and the other merchants would love to hear back from you about this, as we are still waiting for your reply on our email :) Please let us know if there is anything we can do to help and what you figured out about your website traffic :) ---- Update 2023-05-16: Hi, we have sent you an additional email to see if you managed to hear from Google about that and are still waiting for your reply. We believe that the issue that you were experiencing was likely caused by something else and not by our app, but we will be incredibly happy if you can reply to our email :) ---- Hi, We have just replied to your email about this, as we want to help you figure out what is going on there. Overall, our app can't affect your traffic that comes to your website, as it basically just renders a widget in your shop ;) But we will be happy to help you figure out what is going on there if you can provide some more info in the email we jut sent you. We also tried calling you, but we can't seem to reach you. Can I please ask you to reply to our email so we can help you out? Looking forward to your reply.
March 8, 2021
THIS APP CRUSH MY THEME!!! this app updated on weekend and i gave to creat a new redo all my page!!!
Hi, I am sorry to hear that you had issues with the app. The app doesn't and didn't make any changes to any of your theme files automatically without your authorization. All changes to the theme files have to be manually triggered by you through the app settings (installation section). Even when these changes are made, the app first makes a backup copy of edited files. I have checked your theme and it seems that the app didn't make any changes to your theme files. It could be that some other app made changes to your theme over the weekend. We have contacted you over the email and I hope that we will be able to help you resolve this issue. Regards, Seal Subscriptions team
April 5, 2020
I installed this app and then all my Google ads stopped running, I contacted Google and they told me its an app I installed on Shopify that has malicious links/code. And this is the only app I installed,
Update 2020-04-28: The issue with Google Ads has been resolved. In case your ads are still disapproved, we recommend you to contact Google Ads support and send them a screenshot of a security scan of your page from Google Search Console. This will help you get your ads re-approved. In case the issue persists for your shop, please contact us at [email protected] ---- Hi, We are in contact with Google and are trying to resolve this issue. Unfortunately you installed the app before we were aware of the issue and before we were able to post a warning on our app listing page. We believe that our domain is flagged by mistake and are waiting for Google to check what exactly seems to be the issue. I am sorry that you had to experience this. We hope that this issue will be resolved in a week or two, so you will be able to use the app. Thank you for understanding, Team Seal