Seal Subscriptions App
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The app is great, easy to use, and support has been excellent in troubleshooting a few issues. Highly recommended over the other overpriced options.
Super easy set up, seems to be working great right from the start.
Seamless! Works great, user friendly.
Great service, had some issues with the API so had to request a new feature, and they delivered it in a couple days! Highly recommend :)
The app isn’t functioning correctly. When our customers unsubscribe from our plan, they are not actually unsubscribed and continue to be charged the subscription fee every month.
Hi, That does seem strange and shouldn't happen at all. We have sent you an email about this and would love if you can get back to us with more info so we can get to the bottom of this and figure out what is going on :) If you can't see our email, then please send us an email to [email protected] so we can figure out what was going on there :) Thanks, Seal Subscriptions app team :)
Great app can’t believe how easy it is to set up!!
The app is working very well for us. Just with we could update the email without going to premium.
This app has been nothing but a headache since day one, even paying for the highest tier. Half of my subscriptions don't go through (customer support blames shopify, shopify blames the app)- the only fix is to cancel the current order and send a new subscription link to every customer this effects every month (they do advertise some thing you can pay for to 'help the payments go through- I shouldn't have to pay for another thing to fix the issues that should exist in the first place for an app I already pay for). It is extremely hard to use and confusing- the way things are worded are not user-friendly. There are only a few help videos online, which I did use, but there are no help videos for many of the issues I have come across. It's very hard to get in contact with support since they are in a different time zone, especially for time-sensitive issues that arise right before/at renewal time- if you're in the states, expect about 24 hours between each response- I usually email with the issue, a day later get a response asking questions, reply answering the questions, a day later get another response with more questions or possible fixes, reply that the fixes did not work, another day for another response, so one issue that should be resolved within a few minutes takes 3-7 days. Automations don't work properly- I just had over 250 subscriptions renew to the wrong product because the automation didn't go through, even though it shows fine on my end. The app uncancels and unskips randomly, and charges people when they have already cancelled, which means a lot of angry emails. Unfortunately, I will be moving to another app, because I am losing so much time to answer customer service emails and fix issues, and losing income because so many customers who no longer trust me because every renewal there are huge issues and I seem unorganized and confused (which I am). The one good thing is customer service is always friendly, even if they can't usually help or fix my issues.
Hi, We are trying to get in touch with you to resolve these issues for you, but it seems that you aren't available on your phone, nor are you aren't returning our emails. So we will briefly answer to these issues here, although if anyone else is experiencing any issues, please contact us at [email protected]. 1.) The percentage of payments which failed in your shop is less than 8% and is actually less than the industry standards. These payments mostly failed due to expired card, insufficient funds, etc. You don't have to pay to make payments go through, this was just a recommendation to get some help contacting customers to update their credit cards. 2.) We are trying very hard to make the app easy to use and understand and to offer support even outside of our work hours. We reply to every question within 24 hours on a work day and you are free to also call us on our phone number on Whatsapp and you can also schedule a Zoom meeting with us. 3.) Sometimes, we have to ask more questions about the issue to be able to provide accurate resolution to the issue at hand :) We apologize if we asked too many questions. 4.) The product automations in your shop were set to be applied after the subscription renewal, which we believe is why the issue happened. To resolve this, you simply have to mark them to "apply immediately" and your products will be swapped and prepared for the next renewal :) We also explained this in the email we sent you :) 5.) It seems strange that the app would uncancel the subscriptions on it's own. We would love to dig deeper into this issue to see what exactly happened there so we can prevent this from happening in the future :) It will be great if you can get back to us over the email :) 6.) Thank you for the praises of our customer support team. Our team really appreciates this as they try hard to help everyone every day :) Best Regards, Seal Subscriptions app team
Really good so far! Was able to get help immediately from their support team with an issue that I had with the widgets when I installed the app. They responded in good time and I am loving the addition it brings to my website!
The support team is incredible, really unlike anything I have ever seen. Top notch 5 star app, start free and pay as you scale up without paying a percentage.
very simple to manage and use. I'm happy with seal
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