Holibag review for Trustoo.io Product Reviews App
March 21, 2024
Trustoo, once my favorite review app, has taken a disappointing turn. Recently, they've implemented drastic restrictions on the free version, limiting users to a paltry 20 reviews per product. This pales in comparison to competitors. To make matters worse, Trustoo's customer service lacks empathy. Attempts to address concerns are met with automated responses, showing a disregard for loyal users. The final straw was being blocked from leaving a review. Trustoo seems more interested in stifling user input than fostering it. In short, Trustoo is now overpriced for its limited features and indifferent to user feedback. Look elsewhere for a better experience.
Hi Holibag, Thank you for your feedback, and we are sorry for any unpleasant experience that you might have had. Regarding the recent update of the app, the developers made this adjustment to balance the service being provided to our loyal customers and also to manage the operational expenses of the app. Upon checking, we did not receive any messages or emails from you, and we do not have any recent history of conversation indicating that you have reached out to our customer service. Please do not hesitate to contact us if you need further assistance or have other concerns. We are always here to help. 😊 All the best, Trustoo team❤️
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