Dusala - Official review for Trustoo AI Product Reviews App

1 / 5

Nov. 10, 2025

not working, keep saying something went wrong, checked everything still facing issue

Using app

About 2 hours

Total reviews

1

Average rating

1.0

Developer Reply

Hi Dusala-official, I’m Joey, the account manager from Trustoo. I just came across your recent review and felt truly sorry to see that you faced issues — especially since I couldn’t find any previous record of you contacting our support team. That makes it a bit hard for me to understand exactly what went wrong, but I really want to help you get it fixed as soon as possible. Could you please share a bit more detail about the problem you encountered? For example, what specific part of the app wasn’t working or any error message you saw? Once I know more, I’ll make sure it’s solved quickly for you. It honestly feels like such a pity to lose a valuable user like you without knowing what caused the trouble, and I’m genuinely sorry for the frustration this has brought. If you’re still using Trustoo, I’d love to make it up to you — to thank you for choosing us and to apologize for the initial setup issues, I can help upgrade your review display limit or apply a special discount for you. Please just let me know which option you’d prefer, and I’ll personally take care of it. Looking forward to hearing back from you, and I’ll do everything I can to turn this around for you. Warm regards, Joey Account Manager | Trustoo

Trustoo AI Product Reviews App for Shopify
Trustoo AI Product Reviews App
4.9 star
1,427 reviews

shopify reviews app,product reviews shopify, best review app

Developer
Shopify App Store