Norrgården Custom Woodworking review for TrustWILL Product Reviews App

Great potential — but unreliable email system and poor technical support. The app offers a lot of good customization options, integrations, and multilingual support — but unfortunately, that’s where the positives end. The main issue began when I tried to use the app to collect reviews via email campaigns. According to their Starter plan, this feature should work, but in reality, all outgoing emails were flagged as spam by recipients’ mail servers. So even though the app technically sends emails, the feature is unusable in practice. On the Growth plan (more than twice the price), they claim you can solve this by sending through your own domain. That’s when the real problems started. The support team replies very quickly — but unfortunately, that’s the only good thing I can say about them. They rarely understand the issue, and each time I replied, a new support person took over and sent completely different — and often contradictory — instructions from the previous one. Worse, they asked me to add DNS records that violated basic DNS rules and would have broken my domain if I hadn’t known better. Every time a new person took over the case, I had to re-explain the entire history because no one read the previous messages. After many frustrating exchanges, I eventually figured out which email service they were using and managed to get it working myself. Everything seemed fine until I asked them to fix the sender name — and they broke the configuration again, then told me to reinstall the same incorrect DNS records they’d suggested before. At that point, I gave up. I’ll be looking for another app where the technical support actually knows what they’re doing. If you’re looking for a reliable app to automatically send review requests via email — stay away from this one.