Ultimate Gainz review for TrustWILL Product Reviews App

Hi there, We’re sorry to hear that you had a frustrating experience at that time. After reviewing your case back then, we found that the review request emails were scheduled based on your email timing settings — specifically, they were set to be sent 3 days after the order was marked as shipped. Since some of the orders had not yet reached the shipment trigger, the system was still waiting for the configured condition before sending. We understand how confusing this may have felt, especially when you were expecting the emails to go out immediately. Our team did review the setup and provided a detailed explanation to clarify how the trigger rules were working in your account. Please note that email sending behavior is not affected by plan level — both free and paid plans follow the same trigger logic. Although you’ve decided to uninstall the app, we genuinely appreciate that you gave us a try. If you ever decide to revisit review automation in the future, we’d be more than happy to assist with setup to ensure everything works as expected from the start. Wishing you and your store continued success. — The TrustWILL Review Team