Gartencenter.de review for Searchanise Search & Filter

After several attempts (during 2 months) to give Searchanise the chance to improve on our website they failed. Here are some reasons why: - One big problem is that the most searched items on our shop are not what they really are. Their own statistics in the backend shows totally different top queries then present in the search widget. - Given search results to the vistors are bad although visitors query is in the product title! Try at my website Gartencenter.de: 1 When you type "wurzel" it shows all our indoor plants first for no reason and no products with "wurzel" in the product name on the first page. The product visitors are looking for are the 23rd and 24th result! 2 We have a lot of products which called "bambus". When a customer types like "bamsbus" (typo) Searchanese says "no results", but since the query corresponds for 85% with "bambus" it should at least give the same result as "bambus". Their answer: make synoniems! That's really not how a search engine should work. - Suggestions only support English and Latin Their service is friendly but after 5 of the same email in which they thanks us again for our patience I'm done.