Gartencenter.de review for Searchanise Search & Filter
Jan. 31, 2023
After several attempts (during 2 months) to give Searchanise the chance to improve on our website they failed. Here are some reasons why: - One big problem is that the most searched items on our shop are not what they really are. Their own statistics in the backend shows totally different top queries then present in the search widget. - Given search results to the vistors are bad although visitors query is in the product title! Try at my website Gartencenter.de: 1 When you type "wurzel" it shows all our indoor plants first for no reason and no products with "wurzel" in the product name on the first page. The product visitors are looking for are the 23rd and 24th result! 2 We have a lot of products which called "bambus". When a customer types like "bamsbus" (typo) Searchanese says "no results", but since the query corresponds for 85% with "bambus" it should at least give the same result as "bambus". Their answer: make synoniems! That's really not how a search engine should work. - Suggestions only support English and Latin Their service is friendly but after 5 of the same email in which they thanks us again for our patience I'm done.
Hello, Thank you for your detailed feedback! We are sorry to see you are disappointed with your experience with our product! We totally agree that there are some imperfections in the way our suggestion feature works as well as our Auto spell correction feature when it comes to any language other than English. The whole search system should work better once we make the global changes that are currently in progress and hopefully there will be no need to use synonyms as a fix. We would also like to thank you for bringing our attention to the issues with suggestions. Our development team looked into your case and they confirmed there was indeed room for improvement. We appreciate you taking the time to let us know about it and we hope we can improve it further. Additionally, we contacted you by email regarding the "wurzel" search results because there's a chance we can find a solution for now. We await your reply! Best wishes, Searchanise team
