Searchanise Search & Filter
The reviews for the Searchanise Shopify App are overwhelmingly positive, with users praising the excellent support provided by the team. Customers appreciate the quick responses, technical expertise, and willingness of the support team to go above and beyond to tailor solutions to their specific needs. Many users highlight the app's functionality, ease of customization, and its effectiveness in improving search results and customer experience on their online stores. However, there are a few mentions of minor issues such as slow reindexing and some feature gaps. Overall, Searchanise is highly recommended for its affordability, features, and top-notch customer service.
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This app has greatly helped the function of our site, having used it for over a year now. When support was needed, Fatima and Eugenia have provided wonderful support and have been very helpful.
very buggy and not working correctly, i wrote to Anastasia, not working on desktop. She said to me " Contact with Shopify" I want my money back.
Hello, Thank you for sharing your feedback! We are truly sorry for the frustrating experience you had with our app and support team. We sent an email regarding your request: we have already processed a refund for your subscription. Typically, it takes 7 to 10 business days for the refund to appear, but this can vary depending on how your bank processes the transaction. Talking about the issue with the search icon, let me explain that since our widget interacts with the icon rather than providing it directly, our team initially suggested reaching out to the Shopify theme developer. However, we completely understand that both elements work together, and our goal is to help as much as we can. We’d love the chance to make things right. If you reinstall our app, we will make your case a high priority and have our development team thoroughly investigate the search icon issue. To support this, we would like to offer you 3 months of free access to the app so you can test it again at no cost. Please feel free to reply to our email and let us know what you think.
Couldn't be more satisfied with an app or an app's support team - they are always helpful and patient with unique concerns and customization requests.
We are deeply grateful to hear that our assistance and the app are making a positive difference in your life. We are committed to being there for you whenever you need us, and your kind words inspire us to continue to provide even better support in the future! Best wishes, Searchanise
We appreciate your positive feedback! We are delighted that you are enjoying Searchanise. Please don't hesitate to reach out if you have any questions. Best wishes, Searchanise Team
Good
Thank you for your 5-star review! We're happy to hear that you're having a good experience with our app. We truly appreciate your support! Best regards, Searchanise Team
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