Searchanise Search & Filter
Advanced Search and Filters by Searchanise
Rating
4.8
feedback
1,639
chart
#382
All reviews
Rating Breakdown
Review RSS Feed
June 5, 2024
In theory, I like this search quite a bit, but with nearly 1000 products already on site, it's hard to go and create new tags and also create new filters. Really wish filters could be re-ordered, or if they can, make it more intuitive. We will continue to test it and write a revised review once fully implemented.
Thank you for sharing your experience with us! We appreciate your feedback regarding the challenges you've encountered. Regarding tags, it's important to clarify that our application doesn't create new tags but rather pulls values from existing tags created in your Shopify products. As for filters, we'd be more than happy to assist you with creating new filters and reordering them. We understand the importance of having intuitive features and are continuously working to improve our platform to better meet your needs. We're here to assist you throughout your testing process, and we look forward to hearing more about your experience once the implementation is complete. If you have any further questions or suggestions, please feel free to reach out to us. Best regards, Searchanise team
June 4, 2024
We've been using Searchanise for a while now, and overall, we are very pleased with both the app and the support team. App Functionality and Design: The app itself works exceptionally well and was easy to integrate into our system. It offers a wide range of functions that can be tailored to meet our specific needs. The app is fast, reliable, and features a sleek, modern design that enhances our user experience. Support Team: The support team has been incredibly helpful throughout our integration process and subsequent troubleshooting. While the resolution of some issues took longer than expected, the team was always responsive and provided effective solutions to our problems. They assisted us with several challenges, including cart drawer integration and adjusting the display of our search icons. They also promptly corrected the currency display in our side cart drawer, switching it from dollars to euros as needed. Overall, we are satisfied with the service and the functionality of the app. The support team’s dedication to resolving our issues, despite not always being the fastest, has been greatly appreciated. We highly recommend Searchanise for its versatility, performance, and user-friendly design.
Using app
About 1 month
Total reviews
2
Average rating
4.5
Thank you for your detailed review! We're delighted to hear that you are pleased with both the app and our support team. We're glad to know that the app meets your needs and enhances your user experience. We appreciate your comments on the app's speed, reliability, and sleek design – these contribute significantly to a positive user experience. We value your feedback on our support team. While we strive to resolve issues promptly, we understand that some challenges may take longer to address. Rest assured, we're continuously working to improve our response times and provide even more effective solutions for our customers. If you need further assistance, please don't hesitate to reach out. We're here to help! Best regards, Searchanise team
May 18, 2024
5 days trial gone: The app works stable, and the theme is not broken. Positive: - well designed, with a hundred settings, admin panel comfortable to use both on mobile and PC. - great analytics. It gives more information about internal search performance than native Shopify reports Negative: - support is dead. except autoresponder no answer for 4 days. - Filters in the collection you can't use because the app automatically switches to some weird collection design. And there are no settings to change it. So I can't disable the native Shopify search and filter app - Integration with Langify does nothing - Integration with Ryviu does nothing - a high price for use. without support, it can be less $15 monthly
Thank you very much for your detailed review! We truly appreciate it. It's great to know our admin panel is easy to use and that our Analytics section offers all the info you need. As for the negative aspects you described, I should say we're sorry we caused you any sort of inconvenience. We're eager to improve so let us address all the points one by one: 1. Support. We apologize for making you wait! We are currently working on the response speed so we will do all we can to make you see the improvement soon. 2. Filters on collections. This feature is our Search results widget so that's the reason why the design might be different when you enable our Filters on collections. The good news is we're always ready to help with it. We already asked you about it via email so we will gladly look into it once we receive the needed details. 3. The Langify and Rivyo integrations should work correctly so we will be happy to look into your particular case further. 4. Price. We're sorry to see it seems too high for what you get. As for support, we will surely improve this aspect. Plus, we can further discuss the price via email if you want. Thank you! Best wishes, Searchanise team
May 14, 2024
Not the most intuitive user interface in the backend. Frontend is great though. The support is very good, but not too fast response time.
Thank you for sharing your experience! We're delighted to hear that our app has been helpful for you. We're constantly striving to improve our services, and your input is valuable to us. If you have any suggestions or additional feedback, please feel free to share. We're here to help! Best regards, Searchanise team
April 23, 2024
Generally works excellently at a great low cost. Sometimes I've needed some help setting up more detailed functions, but the support team have been helpful at all times
Thank you for your positive review! We're glad to hear that you find our app excellent and cost-effective. We're delighted that our support team was able to help you whenever needed. If there's anything specific you'd like to see improved or any additional features you wish for, feel free to share your thoughts with us. We're committed to enhancing your experience. Best regards, Searchanise team
April 29, 2024
I had an issue with the product view, and they quickly contacted me and resolved the problem. Excellent support service. They're my lifesavers! Thank you very much.
Thank you for sharing your experience with us! We're glad to hear that our support team was able to assist you promptly and effectively in resolving the issues you encountered during setup. It's great to know that the app is now meeting your expectations and working well for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Best regards, Searchanise team
Dec. 14, 2023
Searchanise is a great app for searching and filtering on your Shopify store. They offer outstanding support and gladly help with any potential issues that may occur.
Thank you for your positive feedback! We're thrilled to hear that you find Searchanise helpful for your Shopify store. We appreciate your support. If there's anything specific you'd like to see improved or any additional features you wish for, feel free to share your thoughts with us. We're committed to enhancing your experience. Best regards, Searchanise team
Aug. 23, 2023
Still trying to explore and learn about the app, however there are some translation limits for us at the moment as we cannot translate Filters into more than one language. Their support have been excellent though and super helpful, so 5 stars to that!
Thank you for taking the time to share your experience with our app! We highly appreciate it. We are sad to see you faced some limitations when it comes to translating filter values, yet as we see, our support team is already communicating with you on this matter to describe the alternatives in detail. By the way, it's a delight to see that our customer service left you satisfied. We will do our best to keep this impression further. Please let us know if you have any questions. We are always glad to help! Best wishes, Searchanise team
Dec. 5, 2023
Wirklich super Idee die App, es schleichen sich leider regelmäßige Fehler ein die teilweise zu kleinen aber auch mal zu großen Problem führen, die nur auffallen weil ich eh selbst jeden Tag auf dem Shop bin und daran arbeite. Der Support antwortet schnell und ist freundlich. Letztlich ist es die einzige App die das kann was ich suche und deswegen nutzen wir sie. Es ist die beste Filter-App aber leider ab und an mit Fehlern.
Thank you from the bottom of our hearts for this review! It's a delight to see you find our app so useful. It's our job to make navigation in your store easier and it's good to know you like the results! We also appreciate your kind words about our support team. Please make sure to contact us anytime you need help. Best wishes, Searchanise team
July 24, 2023
Good searching app. The filters work well. We wish there was a little more customization with merchandising/sorting products on the search page. But the team at Searchanise has been very helpful. They are quick to respond and are typically able to solve any issues almost immediately.
Thank you for your review! It means a lot to us to know that you enjoy both our filters and our support team's work. As for the merchandising/sorting improvement, we would love to hear your ideas on this matter! Please contact us via email at [email protected] so we can discuss your thoughts and either find a solution for you or create a feature request for making this aspect of our app better in the future. Thank you! Best wishes, Searchanise team
Feb. 9, 2023
Actually really good, but some themes now offer almost the same funtions, so that the app was only conditionally necessary. The point deduction for the fact that the app is not really clear and there were at least initially some problems with the setup.
Hello, Thank you for taking the time to leave us feedback! We are truly sorry to see our app wasn't as profitable for you as intended! We are constantly working on improving our product which leads us to the next point you mentioned. It's sad for us to see that you encountered some problems during the setup process. Our goal is to turn your feedback into improvement from our end. That's why we reached out to you additionally via email to ask you for more details about your experience. We would appreciate your reply or your new email to [email protected] very much! From our end, we are ready to pay full attention to your situation and help you as much as we can. Best wishes, Searchanise team
March 6, 2023
The app support we've experienced so far from the team has been excellent, especially Ksenya who has been really supportinve. They have been very helpful and very quick and responsive to queries. I would receommend them and their app to any business looking for smart filtering and bespoke functionality. Thanks Again.
Hello, Thank you for your review! We are happy to see our app and our team left such a great impression. In case you need our help further, please make sure to let us know. We are always here for you! Best wishes, Searchanise team
July 13, 2023
Ilya P. was very helpful, nice and quick with my requests. However, I wish the app itself was more user friendly with CSS modifications. Just to change the button color of the search results required CSS code from the support team instead of having a better UX. In general a good app. Support is very quick at least.
Thank you for taking the time to share your experience with our app! We appreciate your kind words and we are happy to see that you find our product helpful. We are also grateful for your feedback on your UX with our admin panel. We are always glad to receive it to make our app even better. Feel free to share more improvement ideas via email at [email protected]. It would be super useful for us! Best wishes, Searchanise team
Sept. 26, 2022
Not going to lie. The search is good and works. The collection filters, however, are confusing and hard to set up. It is a frustrating process. I did not find anywhere in the app where I could change the font type/size for my filters or search pages. I went through their docs. Something as simple as that that should take a minute becomes a time-consuming task. The boostcommerce app is superior for filtering and is much more user-friendly. I do not recommend this app for product filters. The search results page also looks a bit like windows 95 and needs to be customized via CSS to make it look decent (more time). Another negative is that you don't have a chat. The support team is responsive (it might take a couple of days), but boy, you will have questions. Email might not be the best channel. I'd recommend the devs take filters more seriously and add user-friendly configuration options so everything can be set up easily. No need to spend as many hours trying to understand how everything works or require CSS work for small changes. Update: increasing from 2 to 4 stars. Support worked with me to set things up. I'm still unsure if I will use this app for collection filtering, but they were keen to help and did their best.
Thank you for your elaborate feedback! We are sorry to see you found the configuration process for filters time-consuming. We understand how annoying it can be when it comes to such fundamental functionality. Your opinion will certainly be considered so we can improve this part of a user experience. Good to see our support team was there to help you though. Please feel free to contact us anytime whether it's about CSS or any other setting. We are always glad to assist you! Best wishes, Searchanise team
Aug. 9, 2022
The development team really went above and beyond to help us achieve a pretty complicated solution between our code and another 3rd party integration with theirs. They were extremely responsive and worked with us towards our deadlines and launch.
Thank you for sharing this review! We are thrilled to see you think highly of our development team. It means we doing it right. By the way, if there is still something you'd like to improve about the way our app works in your store, feel free to contact us again. We will be happy to help you! Best wishes, Searchanise team
Feb. 17, 2022
The customer support is excellent, Anastasia was very helpful and sorted out my issue straight away. The functionality of this app is perfect for what we need.
Thank you very much for the kind words. We are glad to hear that you enjoy our app and support! Your review is highly positive, but it looks like we still lack something to get all 5 stars. Please don't hesitate to message us at [email protected] if you have any suggestions on how we can improve your experience further or experience any issues. We will be happy to help!
Feb. 15, 2022
This is a great app that does almost everything that we need it to do. And the price is highly competitive. Install was seamless and simple. Support is responsive for the most part. I would have given the 5th star if they provided a few seemingly small features.
Thank you very much for your review and for the kind words! Sorry to hear that our app didn't have all the features you needed. Please feel free to message us at [email protected] if you have any suggestions. If you let us know what these features are we would be happy to try implementing them or suggest alternatives for you. Have a nice day!
June 17, 2022
This is ***** starts - Great service from Roman A. He helped quickly and good. Very nice and now my shop works as i want it with the app :) This is ** stars. I asked the support for help to see if i get most out of the app or not. My concern is that I have not used it to the fulliest. Support (Not Roman, but another) just sent me a link to an article.
Hello, Thank you for taking the time to share your feedback. We appreciate it a lot! Regarding your negative experience with our support team, we are sorry about it! As far as we see, after that our team redeemed ourselves by a more detailed answer. We hope it was more useful for you. Please do not hesitate to reach out to us again. We will do our best to help. Best wishes, Searchanise team
Nov. 11, 2021
We have been using this app for almost two years now and it has been going well. I love the amount of customizability of the app. You can change the color of just about everything and with custom HTML and CSS we can make it look even better. Their support is great and has helped with all of the custom code we added. There are a lot of features so it does take a little bit to get the app dialed in and working the way you want it to. The only bad thing about the app is how much work it takes to make it perfect, and even after that to keep it working you should try and spend a little bit each week to keep it running well. Overall It is a great app and would recommend
Hello, Thank you very much for such a detailed review, your feedback is very helpful! Regarding the part about keeping the app running well, could you please message us at [email protected] and elaborate a bit more? We would be more than happy to improve your experience further as much as possible and look into any suggestions you might have. Have a nice day!
Sept. 28, 2021
The app was installed by developers to enable filters and manage collections and it does do this well, we've only experienced one outage since installing a year ago. We're not using this app to the full extent of its capabilities and would probably benefit from a walkthrough session with the Searchanise team. Would totally recommend the Searchanise team as they are super helpful and friendly, jumping in to quickly resolve an issue that turned out to be unrelated to the app.
Thank you very much for taking your time and leaving us a review! We will do our best to keep improving the onboarding process. Happy to know that your experience with other aspects of using our app was pleasant! Best regards, Searchanise team.