ProstoPrelest review for Searchanise Search & Filter
May 18, 2024
5 days trial gone: The app works stable, and the theme is not broken. Positive: - well designed, with a hundred settings, admin panel comfortable to use both on mobile and PC. - great analytics. It gives more information about internal search performance than native Shopify reports Negative: - support is dead. except autoresponder no answer for 4 days. - Filters in the collection you can't use because the app automatically switches to some weird collection design. And there are no settings to change it. So I can't disable the native Shopify search and filter app - Integration with Langify does nothing - Integration with Ryviu does nothing - a high price for use. without support, it can be less $15 monthly
Thank you very much for your detailed review! We truly appreciate it. It's great to know our admin panel is easy to use and that our Analytics section offers all the info you need. As for the negative aspects you described, I should say we're sorry we caused you any sort of inconvenience. We're eager to improve so let us address all the points one by one: 1. Support. We apologize for making you wait! We are currently working on the response speed so we will do all we can to make you see the improvement soon. 2. Filters on collections. This feature is our Search results widget so that's the reason why the design might be different when you enable our Filters on collections. The good news is we're always ready to help with it. We already asked you about it via email so we will gladly look into it once we receive the needed details. 3. The Langify and Rivyo integrations should work correctly so we will be happy to look into your particular case further. 4. Price. We're sorry to see it seems too high for what you get. As for support, we will surely improve this aspect. Plus, we can further discuss the price via email if you want. Thank you! Best wishes, Searchanise team
