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I had a great experience with the Searchanise support team. A special thanks to Dias for being professional, responsive, and helpful throughout the process. Dias took the time to understand my concerns and provided clear guidance and effective support. I truly appreciate the patience, dedication, and commitment to customer satisfaction. It's reassuring to know that such a supportive team is available when needed.
Great app. Great support
Thank you for your positive feedback! We're delighted to know that our support team could assist and that you're having a great experience with our app. Please feel free to contact us if you ever have any questions.
The dev provided great support when we had questions about app set-up! Quick, responsive, and helpful :)
Thank you so much for your review! We're happy to hear our support team has been helpful. If you ever need anything, please don't hesitate to reach out - we're always here to help!
Searchanise works well on our multilingual store. The support team is responsive, competent and willing to go the extra mile: every request we've made has received clear answers and concrete solutions. Highly recommended.
Thank you for your wonderful review and recommendation! We're delighted to hear that our app is working well for your store and that our support team has been able to provide the assistance you need. Your kind words mean a lot to us and motivate us to keep delivering the best possible experience. We're always here if you need anything!
Thank you so much for your 5-star rating! We're happy to have you with us and truly appreciate your support.
Before we even became customers, we sent their support team more than 25 questions, and they took the time to thoroughly address every single one. Throughout development, we've continued to rely on their team for questions, technical assistance, and troubleshooting. Their response times have been incredibly fast, and they consistently go above and beyond to resolve every concern. Five stars for support, both before and after becoming a customer. Without question, some of the best customer service we've experienced from any company in the Shopify App Store. Truly top-notch support!
Thank you so much for your wonderful review! Going above and beyond for our clients is always our top priority, so it means the world to know you feel supported every step of the way. Please don't hesitate to reach out anytime. We're always happy to help!
Thank you so much for your 5-star rating! We're delighted to know you're enjoying our app. Your support means a lot to our team, and we truly appreciate you taking the time to leave a review!
Eugenie was an enormous help. It's so nice to have reliable people we can count on. Care
Thank you for the 5-star review! We are delighted that Eugenie was able to assist you effectively. We truly appreciate your feedback and are always here if you need further assistance.
Thank you for your positive review! We appreciate your support and are glad you're having a great experience. Please don't hesitate to reach out if you ever need anything.
Direkt eine Antwort bekommen vom Support und auch gleiche das Problem behoben. App arbeitet gut, je nach Anspruch bedarf es halt vieler Einstellungen vorab, aber dann macht sie auch genau das was sie soll :)
Thank you for taking the time to leave a review! We're glad to know our support team was able to help and that you're enjoying our app. Please feel free to contact us if you have any questions.
excellent support
Thank you for the review! It means a lot to hear that you're happy with our support. Please feel free to contact us if you have any questions.
Thank you for your review! We’re happy to see you’re enjoying the app. If you ever have any questions, please don’t hesitate to reach out. We’ll be glad to help!
This app has greatly helped the function of our site, having used it for over a year now. When support was needed, Fatima and Eugenia have provided wonderful support and have been very helpful.
Thank you for taking the time to leave a review! We are delighted that you are satisfied with our customer support, and even more grateful to have had you with us for over a year now. Please feel free to contact us if you have any questions.
very buggy and not working correctly, i wrote to Anastasia, not working on desktop. She said to me " Contact with Shopify" I want my money back.
Hello, Thank you for sharing your feedback! We are truly sorry for the frustrating experience you had with our app and support team. We sent an email regarding your request: we have already processed a refund for your subscription. Typically, it takes 7 to 10 business days for the refund to appear, but this can vary depending on how your bank processes the transaction. Talking about the issue with the search icon, let me explain that since our widget interacts with the icon rather than providing it directly, our team initially suggested reaching out to the Shopify theme developer. However, we completely understand that both elements work together, and our goal is to help as much as we can. We’d love the chance to make things right. If you reinstall our app, we will make your case a high priority and have our development team thoroughly investigate the search icon issue. To support this, we would like to offer you 3 months of free access to the app so you can test it again at no cost. Please feel free to reply to our email and let us know what you think.
Couldn't be more satisfied with an app or an app's support team - they are always helpful and patient with unique concerns and customization requests.
We are deeply grateful to hear that our assistance and the app are making a positive difference in your life. We are committed to being there for you whenever you need us, and your kind words inspire us to continue to provide even better support in the future! Best wishes, Searchanise
We appreciate your positive feedback! We are delighted that you are enjoying Searchanise. Please don't hesitate to reach out if you have any questions. Best wishes, Searchanise Team
Good
Thank you for your 5-star review! We're happy to hear that you're having a good experience with our app. We truly appreciate your support! Best regards, Searchanise Team
I’ve contacted the app’s support team several times, but no one has provided me with any updates. I also reported that there is an issue with the search results: On the Thai homepage, searching for “Benedict” shows “Benedict Earrings”, but the product image and product page are actually for a Duffle Bag. On the English homepage, searching for “Benedict” shows “Duffle Bag Navy”, which is completely unrelated to the keyword. The search results are clearly incorrect, but I have not received any update from the support team.
Hello, We are truly sorry to hear that you faced an issue with our search and weren't satisfied with our support. We looked into your case, and as we see, we recently had an active communication with you. As a result, the issue was fixed, and we also received a confirmation that everything was back to normal. To make sure everything is indeed fixed, we contacted you via email. If there is still something to be improved, we are eager to help you!
サポートが迅速で、機能も申し分ありません。 そして他のアプリと比べて価格も控えめです。 有料の検索アプリで何を使おうか迷ったら、このアプリからスタートすることをお勧めします。 ただテーマによって相性があり、レイアウトが崩れたりうまく動作しなかったりすることがあります。 サポートは頼りになりますが、一度の問い合わせで解決できないことが多いので、こちらも根気強く問い合わせ続ける必要があります。
We are delighted to hear that our customer service has been so well received! If you have any further questions or concerns, please do not hesitate to contact us. Your happiness is our top priority! Best Regards, Searchanise Team
We have been using Searchanise for a while and have had a very good experience with their support team. They have always been very helpful whenever we needed assistance customising the app to suit our store. On several occasions, they have gone beyond standard support and made custom changes so that Searchanise works properly with our existing Shopify setup and the way our current systems are configured. Communication has always been clear and they take the time to understand exactly what we are trying to achieve rather than just giving us a generic solution. Most recently, they helped us replicate some custom pricing logic from our Shopify theme within the Searchanise results and provided a solution that worked with our existing setup. Very happy with both the app and the level of support we have received.
We are grateful for your time and effort in providing us with your feedback. Your support is invaluable, and it motivates us to keep improving. Please do not hesitate to reach out to us with any inquiries. Best Regards, Searchanise Team
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