Happy Valley review for Searchanise Search & Filter
April 29, 2023
The app has so many bugs. Customer support has no idea how to fix issues which generic response. They charge a premium for an app that is not premium. The app has completely stopped working on my website and I have no idea why. They're say they are sorry in response to this review, a generic response rather than fixing important issues.
Thank you for your review. We are extremely sad to see you had such a disappointing experience with our app! We indeed currently have a bug related to Draft products in our system which affects your store and we can assure you our team is currently working on it. The last thing we want is for our responses to leave an impression of generic ones. We are truly sorry we made you feel like we do not look into your case individually. We promise to do better! As for the app not working in your store for a period of time, as we see we addressed this problem via email too and we hope the solution we implemented helps you! Thank you again for your honest feedback and for staying with us! We sincerely appreciate it and will fix the bug as soon as we can. Best wishes, Searchanise team
