The Eczema Company review for Searchanise Search & Filter
Sept. 6, 2023
Update Sept 6: They have now offered to help me with video support when I initially asked several times and was always denied. It took a very negative review for them to offer a normal level of support. I will look for another app that is easier to setup. __________ I think their search and filters would work well if I could set them up correctly. I spent months of emailing back and forth with support over things that should have been easy and even some technical bugs that they don't seem to understand and cannot fix. I begged them to get on a video call to help me finish the setup, but they claimed they could not provide that kind of support. If that's the case, then they should make setup easy. It was such a nightmare. I have built entire websites on Shopify before and nothing has been as difficult as setting up this app. I am so frustrated. Finally, I've given up and will uninstall the app now. Just beware. My developer was even having trouble. I do not recommend this app. I am off to find another.
Thank you for taking the time to share your experience. We're very sorry to see your experience with our app was far from pleasant! It's the last thing we'd like our clients to go through so please accept our sincere apologies. We looked through your email history with us and we understand why you feel this way. It's indeed very frustrating when the setup process takes so long. We sent you an email about our idea of dealing with this situation. See, we still want to make it right for you and leave you with the best results possible. Please let us know via email if our offer sounds good. We'd be more than happy to continue our journey and show you that we can make it up for you. As for a video call, we'd like to clarify that initially, we didn't offer it because your plan didn't include such a service. However, we discussed the situation further with our team, and considering the fact that the situation was indeed quite complex, we decided to make an exception. We're sorry to see it was too late! Still, if you ever think of giving our app another shot, please contact us again and we will be glad to help as much as we can. Best wishes, Searchanise team
