The Cookie Stamp Co review for Searchanise Search & Filter
Dec. 10, 2023
Lost out on a large amount of customers this weekend because the app disabled itself instead of telling me the free trial had ended. No notification about it. Other apps resort to the cheapest option, or they continue it until you've picked one etc. Really frustrating because it's a good app but considering you can't find any products without the search function, this has lost my trust in the app
We sincerely regret the inconvenience you experienced. We typically send a trial expiration reminder two days before, and we're sorry if you didn't receive it. We've checked, and the email have been sent successfully from our end. Thank you for bringing this to our attention, and we appreciate your feedback. We'll discuss this internally with our team to ensure we improve our processes. Despite the challenges mentioned you faced, we're genuinely pleased that you continue to use our app. If there's anything else we can do to improve your experience or assist you further, please feel free to reach out. Best regards, Searchanise team
