Beam Vacuum & Ventilation Store review for Searchanise Search & Filter

1 / 5

Oct. 7, 2024

Very poor support - I am a paying customer and literally just ignoring my emails.

Using app

4 months

Total reviews

1

Average rating

1.0

Developer Reply

Hello, We are truly sorry we disappointed you with our slow response time! It's caused by the fact that we're experiencing a high load of tickets due to an increased number of installations. Plus, as far as we analyzed, many of our new clients replaced our competitors' search apps with our app and it also contributed to an increase in installations. We definitely understand that we have a problem with response speed. That's why we're hiring more staff at the moment. So, the problem with slow responses should be fixed by the end of the month. In the meantime, we are ready to compensate one month of our subscription if we haven't responded for more than 3 days. For more details, please email us at [email protected] Best wishes, Searchanise team

Searchanise Search & Filter for Shopify
Searchanise Search & Filter
4.7 star
1,686 reviews

Advanced Search and Filters by Searchanise

Developer
Shopify App Store