YaYa & Co. review for Searchanise Search & Filter
Oct. 7, 2024
The app distorts all product images on mobile. Their team won't help me. We pay hundreds of dollars a month for what?
Hello, It's very sad to hear you faced this mobile image issue! As we informed you via email, it was caused by the theme code and our developers fixed it for you. Please let us know if you still need our assistance. As for the fact that we didn't help, we are very sorry for not fixing it faster! At the moment, we're experiencing a high load of tickets due to an increased number of installations. Plus, as far as we analyzed, many of our new clients replaced our competitors' search apps with our app and it also contributed to an increase in installations. We definitely understand that we have a problem with response speed. That's why we're hiring more staff at the moment. So, the problem with slow responses should be fixed by the end of the month. In the meantime, we are ready to compensate one month of our subscription if we haven't responded for more than 3 days. For more details, please email us at [email protected] Best wishes, Searchanise team