allterraincycles review for Searchanise Search & Filter

1 / 5

Nov. 25, 2024

Unreliable app, showing wrong products in categories and support has been no help to resolve issue

Using app

Over 1 year

Total reviews

2

Average rating

3.0

Developer Reply

Hello, We are truly sorry to see you're dissatisfied with our app and our support team! We indeed experienced an issue with our Filters on collections feature that prevented us from taking into account the category conditions. That's why the products shown in some collections were incorrect. The good news is that the issue is fixed. To apply it to your store as well, some manual changes need to be done in your Shopify store. We understand that it can be time-consuming, that's why we suggested to do that ourselves. In our latest email to you, we described the permission we need for that. As we see, we didn't get a reply from you. If you're ready to give us another shot, please reply to our email - we will gladly help you as fast as we can. Thank you! Best wishes, Searchanise team

Searchanise Search & Filter for Shopify
Searchanise Search & Filter
4.6 star
1,696 reviews

Advanced Search and Filters by Searchanise

Developer
Shopify App Store