LABEL MENSWEAR review for Searchanise Search & Filter

Hello, We are extremely sorry to see our recent issue affected your store and your sales, especially on Black Friday. As we see, it was fixed by our developers within an hour. Nevertheless, we have carefully examined the situation. It appears that we had a partial degradation of our search functionality which affected 7-10% of our clients. When it comes to the Overall uptime of our search, this year it was 99,975%. Additionally, we’d like to note that when our search is not available, the Shopify default search should be active instead. When it comes to our Filters on collections feature, we currently have a so-called fallback mechanism for that: when our widget doesn’t load on a collection, a redirect to the default Search results page happens where your customers can see products found for the query of the collection title. E.g. if a collection is called Dior, your customers will be redirected to the Search results page with all the products found for the ‘Dior’ search term. In case this mechanism didn’t work for you during our issue, please let us know - we will gladly investigate it. We surely understand that you were one of the clients who experienced a short-term problem with our app. That’s why we were open to discussing each case individually. As we see, we already contacted you via email to resolve this situation. By the way, we appreciate you staying with Searchanise! It means the world to us and we will do all we can to make our service better for you. If you still have any questions regarding this whole situation or anything else, feel free to contact us at [email protected]. Best wishes, Searchanise team