Kayvarstore review for Searchanise Search & Filter
July 18, 2018
worked for a few days but have stopped working since. i have a big store, not sure if that's the reason. Negatives: 1) My prices stopped showing and while support has been replying me daily, they couldnt solve the problem so they escalated it to the developer. Been 2 days, still no progress. I have a live store, what should i do? 2) Since im in their trial version, they asked me to upgrade. In their email, it is stated that if i upgrade within the next 2 days, i will get a 30% discount. The truth is, I can upgrade by the end of the trial to get the same discount, which is published on your app page: http://start.searchanise.com/shopify/?utm_source=shopify&utm_medium=app_page&utm_campaign=shopify%20app So i'm not entirely sure if i getting a good deal just by upgrading in the next 2 days Pros: It's has fast search, but not faster than instant search+ or even comes close. Having said that, the cost is no where near instant search+ also. Bang for your buck if you need a custom search solution but cannot afford other premium solutions like instant search+ / agolia That being said, this an honest review and not out to bash the app developers or the people who sent their email promotions. The app did breakdown half way through trial and getting no solution in 2 days on a live store is not acceptable. Who knows what will happen next if i choose to subscribe? If a solution can be delivered, I will adjust the ratings. Also, don't sed out emails like that mentioned in point 2. I really though i was getting a great deal until i found out that the price is the same. Bad move man.
Hello, Thank you very much for a detailed feedback. We are sorry to see you had issues with several aspects with our app. Your frustration is totally understandable, especially when it comes to prices not being shown. As a rule, we deal with such issues as fast as we can. Since the time when you had left the review, our team grew so now we are capable to solve our clients problems faster. You also mentioned the 30% offer that didn't seem that profitable. We are sorry to leave a wrong impression, yet the 30% deal we offer for 2 days works for months subscriptions when the discount we have on our app page works for yearly subscriptions only. We know you stopped using our app due to the issues you faced. Still, we'd like to say that we are always glad to see you back so you can have a better experience with Smart Search & Filter. All the best, Searchanise team
