Chamberlain Music review for Searchanise Search & Filter

3 / 5

Aug. 22, 2019

EDIT (July 2019): Finally the Searchanise team have started thinking about variants. Still very buggy (e.g. has lost the ability to show the most relevant variant, treats single-variant products as multi-variant, new data-variant-sku attribute doesn't update properly, and some filters have broken as part of the update), and still doesn't link to the correct variant, but a step in the right direction. Good relevance algorithm and speedy response but crucial variant information is missing from results. This means that customers might think e.g. a product only comes in one colour or the most expensive size. Searches for specific option values (e.g. 'Blue shoes') will return the correct image but won't link to the pictured variant, and there is not enough information returned in the code to amend the hrefs after the event (without calling the Shopify AJAX API for every returned result = waaaaay too slow). I've had to introduce a handful of JS hacks for other things that *can* be fixed this way, but repeated requests from me for small but significant improvements have been ignored. Don't get me wrong, for the money this is definitely worthwhile - much cheaper and easier than indexing your own inventory (especially large catalogues like ours), and obviously a hell of a lot better than Shopify's in-built system, just be prepared to spend a fair amount of time faffing with code to get it looking and acting as you want. And don't expect any help from these guys - they never reply to emails. I'll up this to 5 stars if the developers cater for products with variants!

Using app

Over 3 years

Total reviews

2

Average rating

2.0

Developer Reply

We are sorry your experience with our service has been frustrating. We are constantly in the process of improving the functionality of our app as well as our service and highly value your feedback as we strive to get better. As mentioned in our earlier messages, our team is working on your requests and we will notify you as soon as there is an update. We appreciate your time and patience and apologize for the inconvenience.

Searchanise Search & Filter for Shopify
Searchanise Search & Filter
4.7 star
1,686 reviews

Advanced Search and Filters by Searchanise

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Shopify App Store