Fleur & Co review for Searchanise Search & Filter
Jan. 22, 2021
Stuck at re-indexing and unable to load any collection pages. I am unable to even disable the app and we are bleeging visitors. Support hasn't yet gotten back and its been a few hours.
Hello, Thank you for your feedback. We are deeply sorry for such an uncomfortable situation and the inconvenience you were exposed to. We faced a technical issue of which the team was not alerted in time by the system, which delayed our reaction. The issue was then fixed and now the app continues to work well. We are now actively improving the monitoring system and internal processes so that no such issues could occur in the future. If any concerns need to be addressed, we are here for you, just let us know at [email protected]. We'd be happy to have you back if you decide to give us another chance. Searchanise team
