GSGonline review for Searchanise Search & Filter
Aug. 3, 2021
Communication is slow. Can only talk to them through email. Strange settings that I cannot figure out how can my products characters being connected with their filter options. Don't know where to change the layout style of my collection pages. Service is very unintelligent and couldn't understand my breif questions at all. Not helpful even before my trial is ended, decide to remove the app after all. Very bad experience, and it is true that cheap prices don't have good qualities.
Hello, Thank you for taking time to provide feedback. We are really sorry to see that our support service didn't meet your expectations and you find the app complicated. We did our best to improve the work of our support team and hope that such delays in our replies won’t appear again. Also, we are glad to tell you that we’ve released new plans with awesome features, such as banners and voice search! Moreover, starting with the Growth plan, our clients may contact us both via our Live Chat and via emails. We'd be happy to have you back if you decide to give our app another chance. Let’s stay in touch! All the best, Searchanise team
