TheWheelShop.ca review for Searchanise Search & Filter
Sept. 26, 2022
We used this app for about 1-2 years, its pretty good and full of options. They've changed their pricing about 3 times, doubling ths cost most of the time. Way too costly for what it is, we are done with it. We triied to reach customer support and they have no control on it, cant help.
Hello, Thank you very much for your feedback. Glad to hear that you have been using our app for so long and enjoyed its functionality! Regarding the situation with pricing that you are describing, we had started using a new pricing model recently, and prices for some plans indeed have been raised. We kept the pricing the same for over 9 years, but our app has changed quite a lot after all these years, so we had to make changes to the subscription plans eventually. I also must say that we have changed our prices only once, it has never happened before. As far as I understand, you are also referring to the situation when your discount had expired, about which you reached out to us about 5 months ago. In the email with the offer of this discount it was stated that this discount only lasts for 1 year, which it did. We have sent you a message about the pricing for your store at [email protected] a few days ago. If you don't see it in the inbox, please check the spam folder or message us at [email protected]. We will be more than happy to find a solution for you and answer any questions if they arise. Have a nice day!
