Section Store: Theme Sections

This one came through with no text, no rating explanation, and we can't find an install for your store on our side either, so there's nothing here we can act on. If you did use the app and something went wrong, tell us what and we'll fix it. Email [email protected] and we answer within hours.

Hi there, There's no text with this one, so we genuinely don't know what went wrong. You installed on 17 August and haven't sent us a message since, and the app is still on your store as far as we can see. If a section isn't behaving, email us or message us in the app and we'll sort it, usually the same day. [email protected]

Hi, we checked our billing records for your store and you were never charged anything, not the subscription and not any fee. Your subscription was cancelled on August 14 and an earlier one on July 24, both completed successfully on your end. You also messaged us that day and we replied within four minutes with where the cancel button sits. Our emails might've been going to your spam/marketing folder. Contact us directly on [email protected]

El botón está en Conversion Blocks, pestaña Subscription, Cancel Subscription, y desinstalar la app también cancela la suscripción automáticamente. We've already settled this for you, reach out to [email protected] ad

Hi, Apologies for how this made you feel. Our records show the opposite. Reply to any of our emails and we'll pick it right up. I also just sent collaborator request. Every email you've sent us over the past six months was answered the same day, most within minutes, including your last one on July 29, which was opened and seen on your end. The fix for this exact section was sent to you back in March and we never heard back, then or on any ticket since. If our replies aren't reaching your inbox, check spam, since your own last message arrived in ours that way.

Hi, thanks for installing Section Store. Since the review itself says you haven't used the app yet, it looks like the 1 star may have been left by accident. If you'd like a hand getting started, message us through the app or by email, we answer every message and usually within a few hours. Once you've tried a section or two, we'd really appreciate it if you revisited the rating so it reflects your actual experience.

Hi, I've already updated this for you and the banner is working on your store. To be honest, a 1-star feels unfair here: this is a free section, you reached out, and our team jumped on it and sorted it the same day. We support everything we ship, free or paid, but reviews like this hurt a small team a lot more than they reflect what actually happened. If you feel the outcome was fair, we'd appreciate you updating it. -Chud

Thanks for feedback, though a quick clarification, installing is free and there are free sections included. The premium ones are $9-19 once, and you keep them forever. No monthly fee, that's kind of the whole point. If price was the issue, email [email protected] and we'll point you to the free sections that fit what you were building. Chud, Support Lead

Just for clarity here and update, there was nothing left to unsubscribe from. Your Plus subscription cancelled by itself the moment you uninstalled on June 15, and we refunded your $9 section purchase the next day anyway. You won't be charged again. We emailed you the confirmation. If anything odd still shows on your Shopify bill, write [email protected] and we'll sort it the same day. Chud, Support Lead

We refunded your Plus subscription in full on June 22. And the page work we originally promised, I'll still do it, free. Reply to my last email or write [email protected] and it goes to the top of my list. Chud, Support Lead

Good request! Email [email protected] and I'll personally let you know the moment the editable label ships. Chud, Support Lead

Sorry it didn't work out on your store. We did look into your account after this review. The charges were for sections purchased in the app before you uninstalled, which is why the team couldn't reverse them under our policy. That said, if a section actually failed to work on your theme, that's always refundable. Email [email protected] with the section name and we'll take another look. Chud, Support Lead

Thanks for the feedback! Keeping that slider working when Shopify changes something, test it across themes, or answer when it breaks. That's what the $9 buys, once, own forever is value. All that said, yours should have just worked and it didn't. Email [email protected] and we'll fix it on your store or refund it, your pick. Chud, Support Lead

Thanks for feedback. We refunded your Video Slider on April 11, and I still want to fix it. The whole thing got stuck on collaborator access: you approved it, the confirmation never reached us, and 12 days went by. That step is clearly too fragile on our end. If you still want the slider working, re-approve access and reply to my email, I'll take it from there. Chud, Support Lead