Section Store: Theme Sections
Section Store - Shopify Sections
Rating
4.9
feedback
1,018
chart
#309
All reviews
Rating Breakdown
Review RSS Feed
Nov. 20, 2024
Purchased a faq section. After Relax theme update, the section simply disappeared. No use for me if after every single theme update I have to rebuild my FAQ on all pages. 9$ lost, no so much but annoying to pay for something that does not work as expected. Also, two mails asking for help with no answer. But other mails trying to sell more section arrived in that waiting time. So a bad product and a bad support. 1 star deserved.
Nov. 19, 2024
The section is not working as it should and the answer that I got from customer support was “we’ve got more important customers, su go ahead and resolve the problem yourself “
Hi there, I have just read your ticket and that's definitely a misunderstanding on our end. We're able to help you with what you've requested. Sorry about that... We've reached out to you 🙌 /Daniel - CEO Founder.
Nov. 10, 2024
Trash !!!!!! It's not working !!!!!
Hi there, Daniel here - founder of app. I'm sorry that you've had a bad experience with the app. I can't see that you have reached out to us anywhere... We're always here to help. I have refunded the purchase you made. We're still happy to help make it work on your store. Just reach out to me personally at: [email protected]
Oct. 25, 2024
Generally cool. Just my section suddenly disappeared. I couldn't reproduce it. Support doesn't answer.
Hi there, Daniel here - founder of app. We reply to all emails. Can you please reach out to me personally on [email protected] Then i will investigate what went wrong and try to help with your issue ☺️
Oct. 3, 2024
Bought multiple sections, only been using 2/8 bought because of the problems they cause. Also the support never answered on my emails. Might delete this review if something changes, but overall i am dissapointed. Hope the support might answer here.
Hi there, We have replied to all your emails. Please reach out through an email address that you can receive response on ☺️
Sept. 16, 2024
My store started crashing after I added several sections. I tried contacting support but haven't received a reply after about a week. I emailed Daniel separately trying to get any help and didn't get any reply after several days. I'm quite disappointed. I already recommended this app to several friends but now I'm getting back to them cause they may destroy their store AND get 0 support fixing it.
Hi there, Daniel here - founder of app. We have replied to all your emails. It might be that you're contacting us through en email that can't receive replies? Please contact me directly at [email protected] through your email client and not the contact form.
Sept. 12, 2024
Web Devs here. Half of the sections (the embeded ones) are not working, and the support is the worst. They reply in 1-2 days with unrelevant things, they do not solve the problem. They do not care at all. You just loose 9$ every time you purchase one, with the luck that it will maybe work.
June 5, 2024
I wasted money to buy it but I can't install the length. I bought 2, both of which can't be used
Store
My Store
Using app
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Hi there, Daniel here founder of app. We're more than happy to help if you reach out to our support: [email protected] Or me personally at: [email protected] I have checked and we have not received any email from you. Also I have refunded you the two sections that you have purchased. That being said we're still happy to help you implement them. Looking forward to hear from you. /Daniel
May 31, 2024
Trash. !!!!!!!!!!!!!!!!!! Reviews section i a joke !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi there, It's frustrating when things don't work as expected... Have you already reached out. We're more than happy to help. My personal email is: [email protected] Hope to hear from you. Further I've gone ahead and refunded you already. /Daniel - Founder.
March 27, 2024
The the second icon isn't square/in-line with writing
** UPDATE ** Everything was fixed for this merchant in a very short time. ** Hey there, That sounds like something our support can help with. Could you please reach out to us at: [email protected] Or me personally for escalated assistance: [email protected]
Jan. 13, 2024
Unfortunately I've had to leave a 1 star due to having no customer support. There is a coding issue with one of their sections which is effecting my website and I need it sorted ASAP. Until I get a response and resolution, hopefully this will gain some attention?
*** SECOND UPDATE ** We have investigated for you and your email is not configured in Shopify. You won't receive any replies from anyone. You can reach out to us directly from an email that works and where you can receive a response: [email protected] *** UPDATE *** We received a new email from you today that we also answered but again never heard from you. Please contact me on: [email protected] I don't think you are receiving any of our responses. *** Hey there, It's frustrating when it seems like there is no answer... I just checked our emails and we do have 3 e-mails from you, all which was answered and then no reply back from you. Seems like you do need receive our response. Could you try to contact me personally at: [email protected] We're here to help. Talk soon, Daniel, Founder.
Sept. 17, 2023
The idea here is great, purchasable sections. Unfortunately, they're selling TONS of sections that include bugs. These are super basic sections, but of the 4 I've purchased, 3 of them have bugs that make them pretty much unusable. Be prepared to spend 30+ minutes per section fixing all of their CSS bugs. And if you don't know CSS I wouldn't even bother. It sucks because they make you buy it before you can test it then just sell you broken sections. Which is crazy because the sections I'm using are incredibly basic yet somehow they have bugs.
** SECOND UPDATE ** We've taken the feedback seriously and added more steps to insure better sections accross all sort of different themes. Further we've also implemented a way to test sections before buying ** ** UPDATE ** We take feedback like this very serious, so thanks for being honest. Since receiving the review I have rigorously tested these 4 sections and can say they work on all the themes tested on. (Any of Shopify's free themes and a couple payed from Shopify theme store). I have still not heard back from you, but hopefully you will reach out so I can make sure it works on your theme. **** Hey, Daniel here 👋 Sorry you're having troubles with some of the sections you've bought. We try our best to make the sections works for all themes. Sometimes on less used themes it might need small tweaking. We have send you an email since we haven't heard from you before you left this review. Hopefully talk soon, Daniel
Jan. 23, 2024
Best app and I totally recommend! Daniel was superb with training me on how to use the section app and finding them on my theme! Hurra best addition for any Shopify webpage! Edit: I am still waiting for my free Section Theme, which I never received after leaving a review." That drops it all off from being a 5 to a 1 asap! It's been five month's.. what a joke!
Hi there, We have never heard back from you which is a shame. We of course still stand by our offer. Please reach out 🙌
Aug. 24, 2023
Support was kind and responsive at first. I was guided on what to purchase and how to use the app. Then I kindly left a review when they asked for it. Afterwards, I paid money and purchased a section. I need help but customer support is not even responding at all. I don't recommend.
Hey Omer! Very sorry that we missed an email from you. Not that standard we try and live up to. We have tried to contact you for the last 7 days with no luck. Any chance you can get back to us?