Twilio Segment by Littledata
Customer data from Shopify to Twilio Segment
Rating
4.7
feedback
10
chart
#4,848
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
40%
-
Less than a year
40%
-
More than a year
20%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate that the app works as described, setup is easy, and the support team is fast, helpful, and responsive. Users also find the app essential for their store, especially for integrating Shopify data with Segment. The app is praised for its seamless functionality, dedicated documentation for headless stores, and the ability to provide clear solutions to custom requirements. Additionally, users have seen significant revenue growth and success in their DTC strategies thanks to the app's analytics and event tracking capabilities. On the negative side, some users have faced challenges with customer service, citing issues with understanding technology and lack of effective help. There are also concerns about connection errors to Shopify and Google Analytics, the use of old UA Tag instead of GA-4, and the pricing being on the higher side. Despite these drawbacks, users acknowledge that the app is crucial for reliable event data and critical ecommerce events, especially for Shopify Plus users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 17, 2025
The app works as described, setup is easy and support is fast and helpful!
July 19, 2023
Their customer service basically doesn't understand any technology, but they basically can't provide any help. I wasted almost a month on this app and got nothing. Sales fell sharply. This app is not recommended, it's a huge pitfall, I contacted them over 30 times and everyone told me it's not their job and need to find an executive, it sounds ridiculous, no support
Hi there, Thank you for sharing your feedback! I can see several conversations have been open between your store and our team, but unfortunately our initiatives to jump on a call and assist live were denied. We have provided you with the documentation needed to obtain the results that you were looking for and offered guidance to see the data that Littledata provides, but your interest was for something else. We appreciate the time to leave a review - every piece of feedback helps us learn and get better.
Sept. 8, 2022
Segment is essential to our store, Littledata did an amazing job with this app, works seamlessly, also the support team are incredible! Give a shot and be amazed at how easy it is to integrate Shopify data with Segment.
Sept. 5, 2022
We heavily rely on Littledata to stream our e-commerce events into our Segment pipeline. The team at Littledata are fantastic, always highly responsible and ready to help out with our custom requirements. We're never left without clear solutions. Thank you team!
May 12, 2022
I'm not sure how we would have properly integrated with Segment without this app and without having Shopify Plus, so this was a life saver for our headless implementation! I really appreciate that they have dedicated documentation specifically for headless stores. The set up was a breeze and we will continue using this even when we're on Shopify Plus as it will save a lot of development time.
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