Segment
Customer data from Shopify to Twilio Segment
Rating
4.8
feedback
12
chart
#3,977
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
42%
-
Less than a year
42%
-
More than a year
8%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the seamless integration of Shopify data with Segment provided by the app. The support team is highly praised for being responsive and helpful, assisting users with custom requirements and providing dedicated documentation for specific needs. Users also highlight the app's effectiveness in tracking e-commerce events and providing valuable insights for DTC strategies. However, on the negative side, some users have faced challenges with customer service, experiencing delays and lack of technical understanding. There are also mentions of issues with connection errors to Shopify and Google Analytics, as well as concerns about the pricing being on the higher side.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 17, 2025
The app works as described, setup is easy and support is fast and helpful!
July 19, 2023
Their customer service basically doesn't understand any technology, but they basically can't provide any help. I wasted almost a month on this app and got nothing. Sales fell sharply. This app is not recommended, it's a huge pitfall, I contacted them over 30 times and everyone told me it's not their job and need to find an executive, it sounds ridiculous, no support
Hi there, Thank you for sharing your feedback! I can see several conversations have been open between your store and our team, but unfortunately our initiatives to jump on a call and assist live were denied. We have provided you with the documentation needed to obtain the results that you were looking for and offered guidance to see the data that Littledata provides, but your interest was for something else. We appreciate the time to leave a review - every piece of feedback helps us learn and get better.
Sept. 8, 2022
Segment is essential to our store, Littledata did an amazing job with this app, works seamlessly, also the support team are incredible! Give a shot and be amazed at how easy it is to integrate Shopify data with Segment.
Sept. 5, 2022
We heavily rely on Littledata to stream our e-commerce events into our Segment pipeline. The team at Littledata are fantastic, always highly responsible and ready to help out with our custom requirements. We're never left without clear solutions. Thank you team!
May 12, 2022
I'm not sure how we would have properly integrated with Segment without this app and without having Shopify Plus, so this was a life saver for our headless implementation! I really appreciate that they have dedicated documentation specifically for headless stores. The set up was a breeze and we will continue using this even when we're on Shopify Plus as it will save a lot of development time.
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