Segment
Customer data from Shopify to Twilio Segment
Rating
3.4
feedback
11
chart
#2,904
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
18%
-
Less than a year
18%
-
More than a year
55%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the seamless integration of Shopify data with Segment provided by the app. The support team is highly praised for being responsive, supportive, and providing clear solutions to custom requirements. Users also find the app essential for tracking e-commerce events and analytics, leading to significant revenue growth for some businesses. However, on the negative side, there are complaints about the customer service not being tech-savvy enough and not providing adequate help. Some users faced issues with connection errors to Shopify and Google Analytics, as well as concerns about the pricing of the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 19, 2023
Their customer service basically doesn't understand any technology, but they basically can't provide any help. I wasted almost a month on this app and got nothing. Sales fell sharply. This app is not recommended, it's a huge pitfall, I contacted them over 30 times and everyone told me it's not their job and need to find an executive, it sounds ridiculous, no support
Sept. 8, 2022
Segment is essential to our store, Littledata did an amazing job with this app, works seamlessly, also the support team are incredible! Give a shot and be amazed at how easy it is to integrate Shopify data with Segment.
Sept. 5, 2022
We heavily rely on Littledata to stream our e-commerce events into our Segment pipeline. The team at Littledata are fantastic, always highly responsible and ready to help out with our custom requirements. We're never left without clear solutions. Thank you team!
May 12, 2022
I'm not sure how we would have properly integrated with Segment without this app and without having Shopify Plus, so this was a life saver for our headless implementation! I really appreciate that they have dedicated documentation specifically for headless stores. The set up was a breeze and we will continue using this even when we're on Shopify Plus as it will save a lot of development time.
Feb. 23, 2022
Forget about all of the other CDPs. The only way to get raw data from source to destination is the tried and true Segmnent.io and this app does that great. Tech support is good and I even had a one-on-one Zoom with one of the founders. The data is good and syncs great. I wish I could give it 5-stars, but there is still work to be done as far as the following: 1. I keep getting connection errors to Shopify and to Google Analytics even though I see data flowing, the errors will not leave. I click Fix and they won't disappear and tech support can't figure it out. 2. The old UA Tag is used instead of the new GA-4. I know it's in beta, but still a bit of a ding seeing the new GA has bee out for a while. 3. The price is a bit much. It's not cheap and reducing it around $50.00 would be more reasonable given that Segment.io has its own fees as well. Overall it's the only way to get the data you need through Segment. I tried a ton of Javascripts and all, but it's just too much.
Hey! Thank you for taking time to provide some feedback, we are always looking for ways to improve! We are in the middle of refactoring the notification system so we can avoid the first situation that you pointed out. Regarding your second point - we are close to releasing the GA4 destination, but unfortunately we were blocked by a few GA4 limitations. We will most definitely be in contact when both are released.
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