Twilio Segment by Littledata for Shopify

Twilio Segment by Littledata

Customer data from Shopify to Twilio Segment

Rating

4.7

feedback

10

Reviews

chart

#4,550

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    50%
  • Less than a year
    50%
  • More than a year
    10%

Reviews Summary

The reviews for the Shopify App are mostly positive, highlighting the ease of setup, seamless integration with Segment, and helpful support provided by the team. Users appreciate the app's ability to track data accurately and its impact on their e-commerce strategies. However, there are some concerns raised about the customer service not being tech-savvy enough and facing issues with connection errors to Shopify and Google Analytics. Some users also find the pricing slightly high compared to other options in the market.

Highlights

Ease of setup and seamless integration with Segment
Helpful and responsive support team
Accurate data tracking for e-commerce strategies
Concerns about customer service and technical support
Pricing compared to other options

Rating Breakdown

  • 5
    100% (10 ratings)
  • 4
    10% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    10% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 17, 2025

The app works as described, setup is easy and support is fast and helpful!

Store

Scooch

Using app

--

Total reviews

18

Average rating

5.0

1 / 5 Share

July 19, 2023

Their customer service basically doesn't understand any technology, but they basically can't provide any help. I wasted almost a month on this app and got nothing. Sales fell sharply. This app is not recommended, it's a huge pitfall, I contacted them over 30 times and everyone told me it's not their job and need to find an executive, it sounds ridiculous, no support

Using app

18 days

Total reviews

17

Average rating

3.6

Developer Reply

Hi there, Thank you for sharing your feedback! I can see several conversations have been open between your store and our team, but unfortunately our initiatives to jump on a call and assist live were denied. We have provided you with the documentation needed to obtain the results that you were looking for and offered guidance to see the data that Littledata provides, but your interest was for something else. We appreciate the time to leave a review - every piece of feedback helps us learn and get better.

5 / 5 Share

Sept. 8, 2022

Segment is essential to our store, Littledata did an amazing job with this app, works seamlessly, also the support team are incredible! Give a shot and be amazed at how easy it is to integrate Shopify data with Segment.

Using app

8 months

Total reviews

4

Average rating

4.0

5 / 5 Share

Sept. 5, 2022

We heavily rely on Littledata to stream our e-commerce events into our Segment pipeline. The team at Littledata are fantastic, always highly responsible and ready to help out with our custom requirements. We're never left without clear solutions. Thank you team!

Store

Lick

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 12, 2022

I'm not sure how we would have properly integrated with Segment without this app and without having Shopify Plus, so this was a life saver for our headless implementation! I really appreciate that they have dedicated documentation specifically for headless stores. The set up was a breeze and we will continue using this even when we're on Shopify Plus as it will save a lot of development time.

Using app

12 months

Total reviews

5

Average rating

5.0

All reviews

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