The Cashmere Goat review for Seguno Email Marketing

Feb. 22, 2023

This is not how a typical 5-star review begins: we actually left Seguno Email and moved to another email platform for a period of time, enticed by some features Seguno Email didn't offer then. But we're back to Seguno Email now, and it's literally saved our small business both time and money, not to mention hassle. Most of those features that prompted us to adopt another platform are now available to us in Seguno — there are a few that we still miss, but they are in development. The real win of this product, and why we'd recommend Seguno Email to other small businesses, is the quality of service. These are real, live folks who are chatting back to you — not bots, not low-level human helpers who are trained only to point you to a technical manual — Seguno email staffs actual humans who care about your needs, problems, and the features that matter to you. When we initially reached out to Seguno Email wondering about whether it was worth it to switch back, almost immediately we were invited to a call with an engineer as well as a product lead. These folks spent almost 45 minutes with us and at no time did it feel at all sales-y, they were showing us various features we wanted and how Seguno could meet those needs, answering our questions, asking thoughtful questions about our shop, usage, etc. We left the call optimistic about what Seguno Email could offer us, and decided to switch back. Any time we have had a question or issue (not often, since it's so intuitive and user-friendly), we email, and can expect a response quickly from one of the two folks we had that initial call with. This is personalized, human-centered service at its best. Highly recommend.