Seguno Email Marketing
Seguno is highly praised for its user-friendly interface, seamless integration with Shopify, and excellent customer support. Users appreciate the ease of creating emails, the effectiveness of email campaigns and automations, and the helpfulness of the support team. The app is commended for its templates, Canva integration, and personalized discount code generator. However, there are some mentions of limitations in design options, high pricing for smaller businesses, and issues with template variety. Despite these minor drawbacks, Seguno remains a top choice for Shopify merchants seeking a reliable and efficient email marketing solution.
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I’m extremely disappointed with Seguno’s billing practices and customer service. My business was charged $335 per month for 15 months, totaling $5,025, for a service we were not actively using. When I contacted Seguno, they acknowledged there had been confusion during our conversation the previous year about canceling the service. Despite the account’s lack of meaningful activity, they refused to provide a full refund and offered to refund only three months, leaving my business responsible for $4,020 in unused subscription charges. I understand that businesses have cancellation policies, but I expected a fairer resolution after they reviewed the prior conversation and account activity. I recommend closely monitoring your invoices and making sure any cancellation request is explicitly confirmed in writing.
Thank you for your review and for choosing Seguno! If there's anything keeping your experience from being a full 5 stars, please don't hesitate to reach out to us at [email protected]. We'd love the opportunity to help.
Very user friendly. My newsletter format feels attractive and professional. People can easily click on links and purchase directly from my store. Responsive & efficient customer service. Issue resolved in 24h.
Thank you for the kind words! It’s great to hear you’ve found Seguno easy to use and that our team was able to resolve your issue quickly. We truly appreciate your support!
This app works really well with shopify.I think although the price increased it was worth it for how it looks and connects to products etc.
Thank you for the thoughtful review! We’re so glad you’re enjoying how seamlessly Seguno works within Shopify and that you’ve found it to be a valuable part of your business. We truly appreciate your support!
Great app and support has always been great when I have needed it.
Thank you for the kind words! We’re happy to hear you’ve had a great experience with both Seguno and our support team. We appreciate you being a Seguno customer!
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