Seguno Email Marketing

Olá. Peço desculpas por qualquer confusão sobre cobrança. Enviamos várias mensagens tentando entrar em contato com você para informá-lo de que você nunca foi cobrado. Quando seu teste gratuito expirou, você simplesmente perdeu o acesso ao aplicativo, mas nunca foi cobrado. Entre em contato com [email protected] para que possamos redefinir seu teste gratuito por mais 10 dias e responder a quaisquer outras perguntas que você possa ter. -- Hello there. I'm sorry for any confusion about billing. We have sent multiple messages trying to get in touch with you to inform you that you were never charged. When your free trial expired, you simply lost access to the app but were never billed. Please reach out to [email protected] so that we can reset your free trial for another 10-days and answer any further questions you may have.

Thanks for the review. You had nearly a 100x ROI on your email marketing with Seguno. That’s incredible! I understand that affordability is a concern right now, though. I meant it when I asked people to contact us if this increase would be too difficult to swallow so we could work something out. I wish you would have! I have emailed you to continue the conversation. Please get back to me, and I know we’ll find a good way forward together. We so appreciate you using Seguno over these last 4 years! - Chris

Thanks for the review. I understand that affordability is a concern right now, and I meant it when I asked people to contact us if this increase would be too difficult to swallow so we could work something out. I wish you had before uninstalling, but Brian emailed you to continue the conversation. Please get back to us or email [email protected], and we’ll find a good way forward together! To help make sure you see the value in the new features, we’d be happy to help set them up with you over Zoom and walk through how they can all drive more revenue for you. And I’d love for us to help on the design side, too, to make your competitors jealous. :) I look forward to hearing from you, as we’d love to have you back. I so appreciate you using Seguno over these last 4 years and wish you all the best! - Chris

Thanks for the review. You’ve had nearly a 24x ROI on your email marketing with Seguno. That’s great! I understand that affordability is a concern right now, though. I meant it when I asked people to contact us if this increase would be too difficult to swallow so we could work something out. I wish you had, but I emailed you a proposal to continue the conversation. Please get back to me, and we’ll find a good way forward together! On the pricing front, since you’re also paying for our Popups app, your new consolidated charge (with 2.5x the included subscribers) would be a $15 increase, not $25. Also, we cannot automatically opt you in as we bill through Shopify, and you have to accept any new charge. More importantly, to help make sure you see the value in the new features, I’d be happy to help set them up with you over Zoom and walk through how they can all drive more revenue for you. And I’d love to help on the design side, too, to make your competitors jealous. :) I look forward to hearing from you and continuing to work together. I so appreciate you using Seguno over this last year! - Chris

Hi there. We've been trying to contact you for a while, so please reply or come back into Support, and we'll get you squared away! -- Separately, I wanted to address the false statements in this review. This review was submitted less than two days after installing our app, and we replied to their case within one business hour. Chat is available during business hours, and while we do not use the phone for general support, we're always happy to hop on a call/Zoom when needed. We also offer hands-on assistance for larger merchants. Our customer support team goes above and beyond and is loved by our users, as evidenced by our hard-earned reviews.

Hi there. I'm sorry you had a bad experience and wish you had contacted our support team for assistance. We've reached out a number of times but, unfortunately, haven't heard back. Is there a better email address to use for you? If so, please contact [email protected] or [email protected] :) We're always happy to help, so if you'd like to get your account up and running, please just let us know!

Thank you for your patience over the weekend - we apologize for the delay! Your account is now ready to start sending. We've reached out with some more details and recommendations and hope that we can turn your experience around quickly! - Brian

Hi there! Thank you so much for the kind review :) We've been hoping to get in touch with you for onboarding assistance but it doesn't look like you're getting our emails. Please be on the lookout for an email from [email protected]! Hope to connect with you soon!

I'm so glad you found the app easy to use! And it looks like you had very good engagement with above-average open and click rates for the 3 newsletters you sent. It doesn't look like you tried any of our automations though. I'm sorry to hear you didn't get many sales from the emails. Email marketing tends to have the highest ROI of any marketing channel but, like all marketing, it depends on how you use it. How much email marketing were you doing before Seguno? The most important traits of a successful email program are consistency and relevancy, making sure you're sending content your subscribers are interested in and doing so on a regular basis. I wasn't quite sure what you meant about us logging a sale based on your customer's name, could you please expand on that? We do not handle the reporting of sales converted from our emails, Shopify does that. If someone clicks a link in the email and then goes on to make a purchase, Shopify attributes that to the email. Either way, it sounds like you got a couple of sales at least so that's great. I think with some continued use and with time for the automations to help, I suspect you'll be able to generate even more sales. We've tried to email you a couple of times but haven't heard back. We'd love to extend your trial and see if we can help get you up and running and generating more revenue through email marketing. Are you interested? Please let us know. Regardless, we certainly wish you all the best and appreciate you trying Seguno.

Apologies for any confusion but you have not been charged. You uninstalled during the free trial period so there's nothing to worry about. Our records confirm this but I sent you an email requesting more information to better understand your concerns, please get back to us as soon as possible. Thank you.

Hello, thank you for your feedback. We just reached out to you over email, please let us know how we can help! Our support is always ready and willing to answer questions to help you get the most out of your Seguno experience. If you are interested in gaining email subscribers, you may want to download our free 'Dynamic Banner Suite' app that will allow customers to sign up for your newsletter by entering their email address while browsing your store. Thanks again and we look forward to hearing back from you :)

Hi there. I'm very sorry you had a poor experience. I just sent you another email and included my reply from last week so please contact support again if you cannot find it. The reason for getting flagged was mentioned but I sincerely apologize for any mix-up and hope we can turn things around for you. I look forward to hearing back from you.

Hi there! Thanks for sharing your feedback. You're able to hide the header unsubscribe link after authenticating your domain, which you've already done, so just head back into the editor, uncheck the corresponding box in the Header section settings, and click Save. Please reach out to Support if you need more detailed instructions. I hope that helps. After you've settled this concern, we'd love to hear your thoughts on the app more generally. And please never hesitate to contact us directly, we're always happy to help. Have a great rest of your weekend!

Hi there. Thank you for trying Seguno, we really appreciate it. Our Spam Protect feature, which tells you how many emails it will clean before you choose to activate it, is there to help remove invalid and spambot emails that will damage your deliverability. We can discuss your account in more detail if you reach out to our support team. We do tag every customer in Shopify that gets cleaned so if you’d like to resubscribe them to use with a different app then you certainly can. We’re happy to do that for you if you contact support. We can also offer you an extended trial of our Mail Connect app if you'd prefer to use Mailchimp, just let us know. Thanks again for trying Seguno, we wish you all the best.

Hi there! Thank you for trying Seguno. We do tag every customer in Shopify that gets cleaned so if you’d like to resubscribe them to use with a different app then you certainly can. We’re also happy to help do that for you if you contact our support team. Our Spam Protect feature is there to help remove invalid and spambot emails that will damage your deliverability. I understand it can be shocking if a large percentage gets cleaned, especially with a small list, but spambots are an unfortunate reality. I'm happy to discuss this further if you'd like to reach out. Lastly, since we want to help you be successful regardless, we'd be happy to offer you a very long free trial of our other app, Mail Connect, to handle the integration between Shopify and Mailchimp. Just reach out to support and we'll hook you up. Thanks again for trying Seguno, we wish you all the best.

Hi again. I contacted you directly but thought I'd try here too. I do apologize for the poor experience. We hadn't heard back from you on a few items from our previous correspondence but definitely want to help you get going. Would you like to come back and finish the process? I had already mentioned extending your trial from 10 to 30 days but can do 60 to help make up for this. We'd also be happy to give you a long free trial with our Mail Connect app if you'd prefer to use Mailchimp instead. Please let me know. Thanks for your consideration and the opportunity to improve your experience.

Hi again. I already contacted you directly but thought I'd follow up here too. I do apologize for the initial delay, we've had a large influx of customers and are working through account reviews as quickly as possible. Our goal here is to provide onboarding guidance based on your particular situation and protect your deliverability. We also have to protect our overall deliverability as an email service provider and I understand an extra hurdle at the beginning can be frustrating but I hope you can appreciate the effort we then put in to protect you as a user of Seguno. I realize you've uninstalled now but we'd certainly like to have you give us a try. I'd be happy to give you an extended trial as well as a thank you for the opportunity to improve your experience. Please let me know. Regardless, we certainly wish you all the best going forward! Thanks.

Hi again. We spoke directly immediately after this happened but thought I'd add some information here. This was due to your Shopify storefront not being accessible due to some temporary Shopify downtime, it was not related to our app. We'd still love to have you give us another try if you're interested, just reach back out and I'll be sure to give you an extended trial. Regardless, we certainly wish you all the best!

I am sorry you did not have a great experience with our account review process but we are strict when it comes to following permission marketing laws and best practices. And while our record of the conversation paints a different picture, we have no hard feelings and wish you all the best with your business. Take care.

Thank you for trying Seguno. Our Spam Protect feature, which tells you how many emails it will clean before you choose to activate it, is there to help remove invalid and spambot emails that will damage your deliverability. I understand it can be shocking if a large number gets cleaned but spambots are an unfortunate reality. I looked into your account specifically and am very confident each cleaned email was added by a spambot. I'm happy to discuss this further if you'd like to reach out. We do tag every customer in Shopify that gets cleaned so if you’d like to resubscribe them to use with a different app then you certainly can. We’re also happy to help do that for you if you contact our support team. Thanks again for trying Seguno, we wish you all the best.