Seguno Email Marketing

Hey Jonny - I sent you a few emails yesterday with some ideas that we could help with. I know we have a bit of a time difference but let me know if you didn’t see them, or you can email me directly at [email protected]. Hope to hear back!

Hello again. Last month, we fully refunded you for the two months you paid to use the app. Our reviews app automatically removes reviews left for the same product by the same customer, but allows customers to leave reviews for as many different products as they purchase. However, we never want merchants to pay for services that don't work for them. We thank you for your feedback and hope that we've shown we're committed to making things right.

Hi, we're happy to resolve the billing confusion for you! We've been trying to get in touch but haven't heard back. It looks like you activated your subscription through Shopify, but we can review the charges together for a fair resolution. Please respond to our emails from [email protected] or reach out directly so we can get this taken care of quickly :) Hope to hear back soon! - Brian

Olá. Peço desculpas por qualquer confusão sobre cobrança. Enviamos várias mensagens tentando entrar em contato com você para informá-lo de que você nunca foi cobrado. Quando seu teste gratuito expirou, você simplesmente perdeu o acesso ao aplicativo, mas nunca foi cobrado. Entre em contato com [email protected] para que possamos redefinir seu teste gratuito por mais 10 dias e responder a quaisquer outras perguntas que você possa ter. -- Hello there. I'm sorry for any confusion about billing. We have sent multiple messages trying to get in touch with you to inform you that you were never charged. When your free trial expired, you simply lost access to the app but were never billed. Please reach out to [email protected] so that we can reset your free trial for another 10-days and answer any further questions you may have.

Thanks for the review. You had nearly a 100x ROI on your email marketing with Seguno. That’s incredible! I understand that affordability is a concern right now, though. I meant it when I asked people to contact us if this increase would be too difficult to swallow so we could work something out. I wish you would have! I have emailed you to continue the conversation. Please get back to me, and I know we’ll find a good way forward together. We so appreciate you using Seguno over these last 4 years! - Chris

Thanks for the review. I understand that affordability is a concern right now, and I meant it when I asked people to contact us if this increase would be too difficult to swallow so we could work something out. I wish you had before uninstalling, but Brian emailed you to continue the conversation. Please get back to us or email [email protected], and we’ll find a good way forward together! To help make sure you see the value in the new features, we’d be happy to help set them up with you over Zoom and walk through how they can all drive more revenue for you. And I’d love for us to help on the design side, too, to make your competitors jealous. :) I look forward to hearing from you, as we’d love to have you back. I so appreciate you using Seguno over these last 4 years and wish you all the best! - Chris

Hi there! Thank you so much for the kind review :) We've been hoping to get in touch with you for onboarding assistance but it doesn't look like you're getting our emails. Please be on the lookout for an email from [email protected]! Hope to connect with you soon!

I'm so glad you found the app easy to use! And it looks like you had very good engagement with above-average open and click rates for the 3 newsletters you sent. It doesn't look like you tried any of our automations though. I'm sorry to hear you didn't get many sales from the emails. Email marketing tends to have the highest ROI of any marketing channel but, like all marketing, it depends on how you use it. How much email marketing were you doing before Seguno? The most important traits of a successful email program are consistency and relevancy, making sure you're sending content your subscribers are interested in and doing so on a regular basis. I wasn't quite sure what you meant about us logging a sale based on your customer's name, could you please expand on that? We do not handle the reporting of sales converted from our emails, Shopify does that. If someone clicks a link in the email and then goes on to make a purchase, Shopify attributes that to the email. Either way, it sounds like you got a couple of sales at least so that's great. I think with some continued use and with time for the automations to help, I suspect you'll be able to generate even more sales. We've tried to email you a couple of times but haven't heard back. We'd love to extend your trial and see if we can help get you up and running and generating more revenue through email marketing. Are you interested? Please let us know. Regardless, we certainly wish you all the best and appreciate you trying Seguno.

Hi there. I'm very sorry you had a poor experience. I just sent you another email and included my reply from last week so please contact support again if you cannot find it. The reason for getting flagged was mentioned but I sincerely apologize for any mix-up and hope we can turn things around for you. I look forward to hearing back from you.

Hi again. I contacted you directly but thought I'd try here too. I do apologize for the poor experience. We hadn't heard back from you on a few items from our previous correspondence but definitely want to help you get going. Would you like to come back and finish the process? I had already mentioned extending your trial from 10 to 30 days but can do 60 to help make up for this. We'd also be happy to give you a long free trial with our Mail Connect app if you'd prefer to use Mailchimp instead. Please let me know. Thanks for your consideration and the opportunity to improve your experience.

Hey! I had contacted you directly back when you were having trouble, got you squared away, and you've been using Seguno since. How have things been going for you? It would be great to get an update on your thoughts, we appreciate the feedback. Regardless, thanks for being a loyal user, it really means a lot to us. Cheers! :)