Toltrazuril Shop review for Seguno Email Marketing
Nov. 25, 2023
ABSOLUTELY NO - STAY AWAY. They have no customer support. They claim to email you which they don't. There is NO phone number at all. They claim to have chat and it's not working ever. There is no onboarding call or help. There transfer install instructions are wrong and outdated which my developers caught and proved to them. We were only emailed 4 days after initial email and then never responded too. I presume most of these five star reviews are faked because during research they have no companies or sites that are legit. Anyone with a large email list like myself get's no on-boarding or phone support on how to handle this. I am a real person with real experience and can be contacted anytime if you want to hear the truth. This review is 1000% accurate and there reply is FALSE. I had to re-install the app to leave a review. I deleted this app before leaving a review and then found out you can't review if deleted. So to be 1000% accurate I used the app and received NO support and was promised by Brian in email they would call me at my number. I received NOT one call from them. They emailed me and said "Yes, you are correct. The on-boarding instructions we have posted are incorrect." I then replied that I was willing to speak with them on the phone to do on-boarding and I was promised help. I NEVER received any help. I have 250K email contacts and a major business. I am not nor would I recommend anyone use a company that you can't have direct phone support. I have switched to Klaviyo and they called me up right away and quoted me and told me everything I need to know. They then gave me an on-boarding specialist who calls me every week to walk me through all the setup features and best practices. They fully integrate with Shopify and HAVE true support for there customers. I don't appreciate Seguno sending me threatening emails and publicly calling me a liar. This is poor business practices and you should be ashamed that you have to post this. Go look at there other reviews. I am NOT the only person with issues. I'm just the one who addresses it with 100% FACTS!
Hi there. We've been trying to contact you for a while, so please reply or come back into Support, and we'll get you squared away! -- Separately, I wanted to address the false statements in this review. This review was submitted less than two days after installing our app, and we replied to their case within one business hour. Chat is available during business hours, and while we do not use the phone for general support, we're always happy to hop on a call/Zoom when needed. We also offer hands-on assistance for larger merchants. Our customer support team goes above and beyond and is loved by our users, as evidenced by our hard-earned reviews.
