Crystal Irie review for Seguno Email Marketing

I’m extremely disappointed with Seguno’s billing practices and customer service. My business was charged $335 per month for 15 months, totaling $5,025, for a service we were not actively using. When I contacted Seguno, they acknowledged there had been confusion during our conversation the previous year about canceling the service. Despite the account’s lack of meaningful activity, they refused to provide a full refund and offered to refund only three months, leaving my business responsible for $4,020 in unused subscription charges. I understand that businesses have cancellation policies, but I expected a fairer resolution after they reviewed the prior conversation and account activity. I recommend closely monitoring your invoices and making sure any cancellation request is explicitly confirmed in writing.